Data-driven CRM Consultant (recently graduated)

We are looking for a recent or soon-to-be graduate to kick-start their career as a Data-driven CRM Consultant. You’ll focus on helping clients achieve measurable business impact. You will define, build, and optimise CRM and customer data solutions that drive lead generation, increase sales, enhance customer service, and build customer loyalty.

Who we are

Columbia Road is the go-to consulting partner for businesses that want to sell better. Excelling in both commercial operations and scalable technology, we build seamless and effective customer journeys for measurable impact. In each of our projects, we focus on generating more revenue and more customers for our clients, working in cross-competence teams made up of the brightest minds in digital commerce.

As a community-led company, we believe in giving a lot of responsibility and freedom to our employees. Instead of line managers and red tape, we offer the tools and resources to all Roadies to make the best possible decisions for their own job and for our community. We offer you a diverse and inclusive workplace, and your fellow Roadies will ensure that you’ll feel comfortable from day one!

The job and what you'll do

We’re looking for recent graduates who are eager to grow into the role of a data-driven CRM consultant. You’re curious, motivated, and want to help companies better understand and connect with their customers. In this role, you’ll work directly with our clients to turn customer data into practical actions that drive business growth.

As a CRM consultant, you'll define, build, and improve CRM and customer data solutions that support lead generation, sales, customer service, and loyalty. For example, you might bring marketing and sales closer together through automated, data-based processes or create digital services for customers and partners. You'll be working at the core of our clients’ businesses; advising, designing and implementing the tech needed to drive the business forward.

You're eager to learn how to work with customer data and enable data-driven marketing, sales, and service processes. You're interested in understanding customer journeys and how to improve the customer experience across all touch points. You want to gain hands-on experience with CRM tools and develop your skills in areas like data-driven sales practices and solutions.

You’re analytical by nature and enjoy solving problems. You bring structure to uncertainty and stay focused under pressure. You’re ambitious and results-oriented, but you also value having fun.

Columbia Road is a great place to accelerate your professional growth, and build broad experience across different business areas. We put a strong focus on learning and professional growth. You’re encouraged to explore your interests, and we’ll actively support your development. Together, we’ll look for the best ways to grow your skills throughout your client projects and in between them. Learning happens through many formats: events, mentoring, courses, certifications, and afterworks, for example.

In order to be successful in this role, you should have professional proficiency in the Finnish language as well as excellent written and oral skills in English.

Please note that we’re not able to offer the possibility of guiding thesis writing.

This role is a match for you if:

• You have graduated in the past couple of years or are graduating in the near future


• You think analytically and are comfortable working with data


• You learn quickly and enjoy picking up new tools and concepts


• You are interested in CRM technologies and understanding their technical components and capabilities


• You enjoy working with people and are motivated by solving real problems together with clients


• Past experience in consulting or digital sales is valuable, but not necessary


• Languages: professional proficiency in Finnish and English

Required hands-on experience:

• Working with CRM tools (e.g. Salesforce, Microsoft Dynamics, HubSpot)


• Using customer data from systems like Customer Data Platforms, marketing automation platforms, or customer service tools to generate insights or improve customer experience

Hands-on experience in the following is considered a bonus, but not required:

• Marketing Automation platforms (e.g. Salesforce Marketing Cloud, Salesforce Account Engagement, Dynamics 365 Customer Insights, Hubspot)


• Experience in building AI powered use cases beyond prompting, and as a result acquired understanding of AI applications


• Development skills, e.g. HTML, CSS, JavaScript, Python, SQL etc.


• Sales development or sales experience


• Data analytics and business intelligence

Make sure you showcase your experience and knowledge as clearly as possible in your application, resume, and possible other attachments. We value examples and results from previous projects, and we'd love to know what concrete tools you used to get those results.

If you use AI when creating your application, we encourage you to do so mindfully. We're eager to get to know the real you: your voice, your aspirations, and your personality, even if everything isn’t perfectly phrased.

Recruitment process

The deadline for all applications is August 31, 2025 (Sunday). Please note that we will begin interviewing candidates during the application period and may hire as soon as we find the right person – so we encourage you to apply without delay! The start date is flexible and set for autumn 2025.

The recruitment process usually has 2-3 steps during which we get to know who you are and what motivates you. You will learn more about Columbia Road and get to meet different people from our company. You'll have the opportunity to present highlights from your career and tell us about your skills, roles, and learnings.

We hope to hear from you soon!

Benefits

• A community-led organisation with a high degree of autonomy


• A diverse, equitable, and inclusive workplace


• Option to buy stocks of the company through the common employee share program


• A yearly bonus based on company performance (equal to all full-time Roadies)


• Recurring training and learning sessions to support your professional growth


• Offices in downtown Helsinki (with gym and pool) and Tampere


• A wide selection of quality tools to use for your work (laptop, phone etc.)


• Extensive health care services, including dental and mental health


• Insurance for travel and free-time


• Lunch benefit


• Phone subscription benefit


• Weekly breakfasts and healthy daily refreshments


• Flexible sports, culture, commuting and massage benefit


• Option to have a bicycle salary alternative as a part of total compensation


• Recurring Roadie-ideated events and activities


• Childcare services when your child falls ill


• A possibility to book the office for private events during the weekends with cleaning service included


• Compensation for working on open source or social programs in your free time