Director of Account Management

About Sine Engineering

Sine Engineering is a leading global company specializing in the development of advanced radio communication and navigation systems. We design and build mission‑critical infrastructure for the multi‑million‑drone era.

At Sine, you will work with cutting‑edge technologies tested in some of the world’s most challenging environments, with the opportunity to see your ideas evolve into solutions that contribute to global safety and progress.

We are looking for a Director of Account Management to lead and scale our post‑sales organization in a fast‑growing defence technology company delivering cutting‑edge solutions for the drone era. This role is critical to ensuring long‑term customer success, retention, and expansion across a portfolio of complex, strategic accounts.

You will operate at the intersection of customer relationships, delivery excellence, and cross‑functional coordination, working closely with sales, engineering, and operations teams to maximize customer value and minimize risk. The ideal candidate combines strong strategic account leadership, operational discipline, and escalation management capabilities, particularly in environments involving long‑term engagements and high‑stakes stakeholders.

As Director of Account Management, you will define and implement best practices for customer engagement, build a high‑performing team, and ensure that our most important accounts are managed proactively, strategically, and consistently. You will play a key role in improving retention, increasing expansion revenue, and strengthening overall customer health across the portfolio.

Responsibilities

• Lead, coach, and manage a team of Account Managers and Key Account Managers

• Define account management standards, customer review cadence, and health monitoring processes

• Ensure major customers have clear account plans, stakeholder maps, and risk mitigation strategies

• Oversee escalations, renewals, retention efforts, and expansion planning

• Partner with the Sales Director and other leaders to ensure smooth handoffs and clear account ownership

• Track customer health, dependency risks, and account concentration risks

• Develop customer engagement frameworks such as QBRs, executive reviews, and strategic account plans

• Build strong internal coordination across account management, engineering, operations, support, and leadership

• Improve retention metrics, customer responsiveness, and expansion opportunities

Skills & Experience

• Proven leadership experience in account management, customer success, or enterprise relationship management

• Strong strategic relationship management and cross‑functional coordination capabilities

• Experience managing complex B2B accounts and long‑term customer relationships

• Strong escalation management skills and structured operational discipline

• Excellent communication skills and executive presence

Nice to Have

• Background in technical B2B industries (e.g., defence, aerospace, telecom, industrial)

• Experience with strategic account planning and executive business reviews

• Exposure to service risk management, renewals, or program/account governance

If this role resonates with your experience and ambitions, we invite you to submit your application and take the next step in shaping high‑impact customer partnerships in a rapidly evolving defence technology landscape.

What We Offer

Paid Time Off

• 4+1 weeks of vacation from your first day

Health & Wellness Package

• Lunch benefit: daily allowance up to the tax‑free limit

• Sport & culture benefit: annual budget for gyms, sports, and cultural activities

• Wellbeing allowance: support for massage, mental health services, and other wellness needs

• Extended occupational healthcare: access to GPs, specialists, mental health support, and partial dental care

• Accident insurance (24/7): coverage during both work and personal time

• Business travel insurance

• Company phone and subscription

• Office perks: coffee, snacks, fruit, and more
  

Work Model

• Flexible working hours (core hours: 10:00–15:00)

• No‑crunch policy - no systematic overtime; any overtime is compensated

• Meeting‑light culture with protected focus time

Growth & Innovation

• High‑end equipment (premium laptop, monitor, peripherals)

• Annual lab and gadget budget for hardware, tools, books, and learning materials

• Hackathons and offsites focused on innovation

Travel & Mobility

• Full coverage of business travel expenses (tickets, accommodation, transportation)

• Per diem in line with maximum tax‑free Vero rates

Impact & Culture

• Low‑hierarchy, engineering‑driven environment

• High autonomy with minimal micromanagement

Location

Tampere, Finland

Culture Statement

Don’t meet every requirement? Research shows that many candidates hesitate to apply unless they meet 100% of the qualifications. At Sine Engineering, we value authenticity and encourage you to apply even if your experience doesn’t perfectly match every requirement.

You may be the ideal candidate for this role - or for another opportunity with us.

Join our team and help shape the future of UAV technology.

Privacy Notice

By applying for this position, you consent to the processing of your personal data for recruitment purposes. Your data will be handled in accordance with the EU General Data Protection Regulation (GDPR) and the Finnish Act on the Protection of Privacy in Working Life.

We will retain your data for up to 6 months unless you provide consent for a longer retention period.

You may request access, correction, or deletion of your data at any time by contacting: [email protected]