Front Desk Receptionist

The Front Desk is the heart of the operations at Apukka Resort, and its employees play a crucial role in creating memorable customer experiences and additional sales. We are looking for people for our reception who can repeatedly exceed customers' expectations with their captivating nature and authenticity.

Work duties include check-in and check-out, selling Apukka Adventure activities, making changes in the reservations, and taking care of the souvenir shop. You will also be involved in customer service, resolving customer complaints, and finding solutions to the guests' needs. 

You will work closely with other departments, and even in the middle of busy days, you can multi-task and keep all threads firmly in your hands. We seek positive customer service professionals who genuinely care about our customers and work with admirable precision.

We require previous experience in reception work, fluency in spoken and written English, a responsible approach to work, the ability to handle pressure in a busy working environment, and excellent problem-solving skills. Tasks require overall workload management, initiative, and teamwork skills.

Working hours are in morning/evening shifts.

Full-time 112,5h / 3 week

Work begins 2.9.2024, 28.10.2024, or by agreement

Duration of work: until 31.3.2025 or 6.4.2025

Salary by agreement.

If you cannot see the embedded video, you can take a look at it from the link: 

Desired Skillset and Qualifications:

• Fluent in English
• Good cooperation skills
• Flexibility
• Customer service spirit and hospitality
• Positive attitude 

We appreciate:

• Other language skills: Italian, Spanish, French, German, Finnish
• Knowledge of our booking systems, MEWS, and/or FareHarbor
• Education in the tourism industry or professional skills learned through work
  experience
• Previous experience in a seasonal job

Why Join Us?

We offer Employee benefits, e.g., discounts on excursions, Epassi benefits, occupational health care, a genuine and caring work community, and workwear. In this position, there is an opportunity for performance-based bonus pay depending on your working hours.

 

About Apukka Resort

Apukka Resort Rovaniemi offers international guests unique lodgings, memorable experiences, and delicious tastes. Apukka's hospitable and professional staff works to create the surroundings and atmosphere for an unforgettable holiday in Finnish Lapland. New team members are welcomed to Apukka as warmly as each and every guest.