Global Product Support Engineer

The Global Product Support Engineer is a key technical contributor responsible for ensuring product readiness, serviceability, and lifecycle support of the ALD systems from concept through full production and field deployment. This role bridges Product Development, TPS, Field Service, Manufacturing, and Customers, ensuring that products are designed, released, and supported with high reliability, safety, and customer satisfaction.\n\nGPS engineers are embedded members of the Product Development Team and play a critical role in Design for Serviceability (DfS), customer readiness, documentation, training, and escalation support across the installed base.\n\nKey Responsibilities\n\nProduct Lifecycle \u0026 Customer Readiness\n\n * Act as the GPS representative on the product development programs from concept through production release\n * Drive Customer Readiness Deliverables, ensuring tools are supportable, serviceable, and safe before release\n * Participate in product design reviews with focus on serviceability, reliability, safety, and cost of ownership\n * Support transition of products from development into full production and field support\n\n\n\nDesign for Serviceability (DfS)\n\n * Perform DfS assessments and influence mechanical, electrical, software, and process designs\n * Provide field\u2011driven feedback into hardware, firmware, and software designs\n * Support development of final test procedures and validation activities\n * Ensure compliance with safety and regulatory requirements (CE, SEMI, local regulations)\n\n\n\nDocumentation \u0026 Knowledge Enablement\n\n * Own or contribute to internal and customer\u2011facing documentation, including:\n * Service manuals\n * Troubleshooting guides\n * Work instructions\n * Safety and regulatory documentation\n * Coordinate publishing and release of documentation aligned with product milestones\n\n\n\nTraining \u0026 Certification\n\n * Develop and maintain Applied Global University (AGU) and Applied Materilas Finland\u2011specific training materials\n * Define certification task lists for Field Service Engineers and partners\n * Deliver or support technical training sessions for internal teams and customers\n\n\n\nSpare Parts \u0026 Cost Management\n\n * Define and maintain spare parts lists, visual identifiers, and stocking strategies\n * Validate Cost of Consumables (CoC) and Cost of Ownership (CoO) models\n * Support Install \u0026 Warranty (I\u0026W) budget planning and cost reduction initiatives\n\n\n\nField \u0026 Escalation Support\n\n * Act as Level\u20113 technical escalation support for complex field issues\n * Support first tool installs, customer escalations, and critical issue resolution in collaboration with TPS and FSO\n * Drive root cause analysis and corrective actions for recurring field issues\n * Collaborate with cross\u2011BU and platform teams (e.g., FI, Robotics, Software, ExH)\n\n\n\nCross\u2011Functional Collaboration\n\n * Work closely with:\n * Product Development \u0026 R\u0026D\n * Technical Product Support (TPS)\n * Field Service Organization (FSO)\n * Manufacturing \u0026 Supply Chain\n * Quality, Safety, and Regulatory teams\n * Interface with customers when needed to support escalations, qualifications, and readiness reviews\n\n\n\nRequired Qualifications\n\n * Bachelor\u2019s or Master\u2019s degree in Engineering (Mechanical, Electrical, Mechatronics, Materials, Physics, or similar)\n * Strong understanding of semiconductor equipment, vacuum systems, ALD processes, or complex electro\u2011mechanical systems\n * Experience in product support, systems engineering, field service, or product development\n * Ability to read and interpret mechanical drawings, electrical schematics, and system architectures\n * Strong problem\u2011solving and root\u2011cause analysis skills\n * Excellent communication skills; able to work across global, cross\u2011functional teams\n * Willingness to travel internationally as required\n\n\n\nPreferred Qualifications\n\n * Experience with ALD, CVD, or advanced process equipment\n * Background in Design for Serviceability or product lifecycle support\n * Familiarity with SAP, Teamcenter, or similar PLM/CRM tools\n * Experience supporting tools in high\u2011volume manufacturing fabs\n * Prior experience in Applied Materials, Picosun, or similar semiconductor OEM environments\n\n\n\nWhat Success Looks Like\n\n * Products launch with minimal field issues and high customer readiness\n * Clear, high\u2011quality service documentation and training are available at release\n * Field teams are enabled, confident, and efficient\n * Customer escalations are resolved quickly with strong root\u2011cause containment\n * GPS is viewed as a value\u2011adding partner in product development \n\n\n\n## Qualifications\n\n### Education:\n\nBachelor\u0027s Degree\n\n### Skills\n\n### Certifications:\n\n### Languages:\n\n### Years of Experience:\n\n4 - 7 Years\n\n### Work Experience:\n\n## Additional Information\n\n### \n\n### Shift:\n\nRegular Work (Finland)\n\n### \n\n### Travel:\n\nYes, 50% of the Time\n\n### \n\n### Relocation Eligible:\n\nNo\n\n### Referral Payment Plan:\n\nEmployee Referral (Standard)\n\nApplied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law. \n