Finnish Speaking CS Roles In Sofia Bulgaria - Paid Relocation and extra perks

Join Mercier Consultancy as a Finnish Speaking Customer Service Representative in Sofia, Bulgaria! We are thrilled to offer paid relocation and a range of exciting perks to qualified candidates looking to elevate their careers while enjoying a vibrant new culture.

In this role, you will be the go-to person for our Finnish-speaking customers, assisting them with inquiries, resolving their issues, and providing key information about our services. This position is perfect for those who are passionate about helping others and want to broaden their horizons in a beautiful city like Sofia.

Responsibilities

• Deliver exceptional customer service in Finnish through multiple channels including phone, email, and chat
• Proactively resolve customer inquiries and concerns related to our services
• Maintain detailed records of customer interactions in our CRM system
• Work closely with cross-functional teams to ensure efficient customer issue resolution
• Gather and analyze customer feedback to drive service improvement initiatives
• Stay informed on product updates and changes to enhance customer engagement
• Participate in ongoing training programs to refine customer service skills

• Fluency in Finnish and English with strong verbal and written communication skills
• Demonstrated customer service experience with strong problem-solving skills
• Prior experience in a customer service role is advantageous, particularly in related fields
• Ability to work effectively in a fast-paced, customer-centric environment
• Detail-oriented with excellent organizational capabilities
• Enthusiastic about providing outstanding customer experiences
• Familiarity with customer support software and CRM tools is preferred

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Private Health Insurance

Support In Finding Accommodation After Hotel

Fully Paid Training

And More...