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Finnish Speaking Streaming Platform Support Representative

icon briefcase Job Type : Full Time
icon remote-alt Remote / Work from Home

Number of Applicants

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Job Description - Finnish Speaking Streaming Platform Support Representative

Patrique Mercier Recruitment FR is seeking a Finnish Speaking Streaming Platform Support Representative to join our expanding team. In this role, you will provide vital support for Finnish-speaking users of our streaming platform, ensuring they enjoy a seamless and engaging viewing experience. If you have a passion for customer service and technology, we’d be thrilled to have you on board!


Responsibilities

  • Assist Finnish-speaking users through email, live chat, and phone, addressing their inquiries and support needs related to the streaming service.
  • Troubleshoot and resolve various technical challenges concerning account setup, streaming issues, and content availability.
  • Guide users on utilizing the platform’s features effectively to enhance their streaming experience.
  • Document interactions and resolutions accurately within the CRM system.
  • Work collaboratively with other teams to relay user feedback and suggest improvements to the platform.
  • Keep current on platform updates and industry developments to provide informed and relevant support.
  • Follow up with users to ensure their issues are fully resolved and satisfaction is achieved.
  • Fluency in Finnish and English, both written and spoken.
  • Experience in customer support or technical assistance, especially in the streaming or entertainment sector, is preferred.
  • Understanding of streaming technology and user experience best practices.
  • Strong analytical skills for effective problem-solving.
  • Exceptional communication skills with a focus on customer satisfaction.
  • Familiarity with CRM systems or support ticketing tools is beneficial.
  • Ability to work independently in a high-energy and fast-paced environment.
  1. Competitive Monthly Salary
  2. Monthly Performance Bonus
  3. Fully Paid Training
  4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
  5. Health Insurance
  6. Private Health Insurance
  7. 2 Extra Salaries Per Year
  8. And Much More...
Original job Finnish Speaking Streaming Platform Support Representative posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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