Your mission
As
Head of Onboarding Services, you will lead the EMEA team to deliver high-quality, scalable HubSpot implementations that accelerate our clients time-to-value, maximise the ROI of HubSpot and generate long-term partnerships with enterprises across EMEA.
Key ResponsibilitiesStrategic ownership:
- Own the P&L for Onboarding Services, ensuring sustainable growth and profitability
- Set and manage annual departmental budget
- Lead recruitment, development, and retention of a high-performing onboarding team, aligned to the Avidly Career Framework
- Continuously evolve our onboarding strategy, structure, and training based on ecosystem trends and customer needs
Execution & Delivery:- Define what great HubSpot onboarding looks like at Avidly; develop and maintain standardised processes and documentation to deliver world-class projects for upper mid-market and enterprise organisations.
- Ensure onboarding projects are delivered on time, on budget, and to scope - driving early client adoption
- Assign client work based on skill, availability, and development goals. Manage team resourcing needs and identify when hiring is needed
- Personally lead a number of strategic enterprise onboardings
- Act as a senior escalation point - resolving risks while balancing client satisfaction and commercial impact
- Implement client facing change management processes that support adoption and stakeholder alignment
- Document and embed lessons from successful (and failed) engagements to strengthen standards
Commercial Leadership:- Ensure onboarding success translates into client retention and readiness for expansion
- Surface cross-sell and upsell opportunities to Consulting and Web & App teams
- Deliver accurate and commercially-aligned performance reporting to senior leadership
- Use onboarding data to recommend pricing, packaging, and scope improvements
Collaboration & Culture:- Partner with Consulting and Web & App leaders to ensure seamless post-onboarding transitions
- Foster a feedback-rich, improvement-focused culture within the onboarding team
- Promote psychological safety, learning, and ownership across all team levels
- Clearly communicate Avidly strategic direction and process changes; secure team buy-in.
AI Adoption:- Set team standards for AI tool usage and adoption.
- Integrate AI tools into implementation processes to enhance delivery quality
- Lead adoption by connecting AI use to measurable KPIs and client impact
The application process- Apply providing your CV, a covering letter explaining why you are the right fit for the role and your personality type summary from 16personalities.com
- Screening we will review all applications and contact you to advise if your application has been shortlisted
- Meet with HR we'll schedule a 30 minute call to get to know you; talk about culture, working location, and see if we are a mutually good match?
- Technical interview with hiring manager and another member of the leadership team
- Offer to the right candidate
Please note: Avidly is a remote-first business and so all interview will be held via Google Meet. Should you live close to one of our offices then it could be possible to schedule an onsite, in-person meeting (dependant on location of hiring manager).
Your profile
Proven experience in a Head of level role (preferably in an agency environment); owning P&L, driving profitability & growth and managing budgets
5+ years experience in HubSpot or adjacent CRM ecosystems, leading teams and projects. Demonstrable experience in agency / professional services leadership roles.
Strong people-leader with exceptional communication skills, fluent in English. Other languages are a plus, especially: German, Swedish, Danish, Norwegian, Finnish
Ability to build & manage high-performing teams; define what success looks like and coach team members to high performance and progression
Proficiency in project management tools such as ClickUp, Jira, Asana, or similar
Be the senior escalation point for technical or commercial issues
Bachelor's degree in marketing, business, or a related field
Please note: we can hire you in the following Locations: UK, Germany, Sweden, Denmark, Norway, Finland
Why us?
Why us?
Avidly is the leading HubSpot partner globally, specialising in CRM transformation, AI adoption, marketing, sales and web services. As an Elite Global HubSpot partner, we operate across the UK, Nordics, DACH, NAM, and APAC, supporting businesses of all sizes - from scale-ups to global enterprises - with strategy-led, technology-enabled solutions that unlock growth.
With over 270 specialists across multiple disciplines, our teams deliver end-to-end consultancy, implementation, and optimisation services that help organisations evolve how they attract, convert, and retain customers with HubSpot. We blend creative, commercial, and technical expertise to solve complex challenges - from building connected CRM ecosystems to deploying revenue operations, AI readiness, and scalable digital experiences.
Our culture balances local autonomy with global collaboration, offering a flexible, modern workplace built on trust, impact, and continuous learning. Whether you’re in delivery, strategy, or leadership, you’ll work alongside dedicated experts who share a common goal: to create real, measurable change for our clients and each other.
Benefits @ Avidly:Working with Avidly means getting provided with a great range of benefits too:
- Generous vacation package based on your Location
- Apple Work Equipment
- Fully flexible working models in regards to hours & location
- Free Mental Health Care classes & 1:1s
- Support for workation models - work whilst you travel.
- Regular team events and get togethers. Dedicated team travel budgets.
- Clear career paths and development plans
- Regular trainings on & offsite
- Company pension scheme allowance based on your location
About us
Become one with Avidly.
We are Avidly.
A leading European martech service provider - deeply rooted in utilising innovation for creativity, sales & technology. We help our customers tap into shifts in culture, behaviour, technology, data and business to let them gain a competitive advantage and create genuine impact.
As a fully integrated digital marketing and sales company operating across the Nordics, Europe and Asia-Pacific region, our passion lies in providing world-class experiences for customers that make their lives easier.
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