SMO (Service Management Office) Lead

We are seeking an experienced and detail-oriented SMO Lead to guide our multinational team. In this key role, you will ensure seamless IT service delivery, align processes with business goals, and drive operational excellence. If you thrive in a fast-paced tech environment and are passionate about service management, we want to hear from you!

Key Responsibilities:

• Lead & Inspire: Manage and motivate a diverse, multinational SMO team, fostering collaboration and high performance.
• Ensure Excellence: Oversee project and service delivery, maintaining operational excellence and adherence to SLAs.
• Drive Improvement: Analyze performance metrics, deliver insights, and lead continuous improvement initiatives.
• Resolve Issues: Act as the escalation point for service concerns, ensuring prompt and effective resolutions.
• Optimize Processes: Enhance SMO and project delivery processes, policies, and documentation for efficiency.
• Conduct Reviews: Perform project audits and reviews to ensure compliance and quality.
• Support Growth: Provide training and guidance to project managers, empowering their success.
• Report Progress: Communicate project performance and outcomes to senior management.

Additional Duties:

• Act as a Customer Success Manager or lead delivery projects, managing resources, schedules, budgets, and invoicing.
• Collaborate with clients and internal teams to ensure project success and customer satisfaction.

• Have 1-3 years of experience in IT Service Management.
• Have experience in leading a team.
• Are fluent in English and Finnish (German is a plus).
• Possess a proactive, customer-focused, and flexible approach.
• Excel in problem-solving and analytical thinking.

Bonus Points If You:

• Hold an IPMA C/Prince or similar certification.

• Have experience in identity management or IT service management.

We offer you an innovative, international, and flexible work environment, a friendly and knowledgeable team, and the tools to balance work and leisure. 
Our Benefits: 

• Comprehensive occupational health care plan
• Edenred Sport and Culture benefit
• Free use of the gym at the office premises
• Leisure time insurance 
• Career framework to support your professional and personal growth
• Country specific benefits

Send us your application, including your salary requirements and earliest possible starting date, directly through our online portal via the "APPLY" button. If you have any questions, please do not hesitate to contact Jessica Loren Meyer.
We ask for your understanding that MATRIX42 can only accept applications online via the applicant portal in connection with our applicant management system due to the currently valid EU data protection regulations.