Swedish-speaking Customer Experience Support at Vapaus Bikes Finland Oy in Remote, Helsinki

Job Description - Swedish-speaking Customer Experience Support

Your mission

Vapaus is on a journey to provide the best possible service for corporate clients. Our mission is to bring value to all our stakeholder groups.

We are looking for you, a Customer Experience Support - Swedish & Finnish full working proficiency required, to join us for an impactful and exciting journey in a scaleup environment.

In the Customer Experience Support role your main responsibilities are:

Handle benefit bicycle queries, process orders, ensure accurate data management and provide customer support to our clients in Finland and Sweden.
Ongoing proactive and reactive employer and employee support and customer service via our email, phone and chat channels in Swedish and Finnish.
Build our customer-facing materials, such as Knowledge Base and FAQs together with the Customer Experience Lead.
Manage the end-to-end process from initial contact to the end of the customer bike life cycle.
Accidents happen, unfortunately - in this case, you’ll ease the pain by taking care of all necessary paperwork and communications with the insurance company.
Supporting Employer and Employee customers to Make A Good Move!

Your profile

We'd expect you to have:

Previous experience from a fast-paced multichannel customer support role.
Problem-solving attitude, energetic and solution-oriented mindset and taking ownership of individual tasks.
You understand the value of excellent communication in driving customer experience - you have great interaction skills.
Full working proficiency in Swedish, Finnish and English is expected.
Technical skills will be considered as an advantage in this role.
We are all eager to learn at Vapaus. You share this passion and you have the ability to learn independently - you are not afraid to ask for help from your colleagues who are ready to support you.

Why us?

We offer:

Full-time job with 2500€/monthly salary (Monday-Friday, 37,5h/week).
An award winning employee benefit bike on top of monthly salary after a 6 month trial period.
An excellent occupational health care plan that includes annual dental checks on top of caring leadership that strives to ensure your personal wellbeing.
You may work 100% remotely, use our office space at Sörnäinen, Helsinki or make use of our coworking pass. The choice is yours.
Diversity is highly valued at Vapaus. We are a team of over 50 people with different nationalities and several different languages.
Possibility to grow and get new opportunities later in your career in an internationally fast growing company.

OUR RECRUITMENT PROCESS

Please submit your application via the “Apply for this job” button below by Sunday August 31, 2025 the latest (we are interviewing candidates also during the application period so please submit your application as soon as possible!).

If we seem like a potential match, we’ll schedule a time for the first interview. In total, there will be two rounds of interviews in this process. Our goal is to give you an honest and transparent view of who we are while helping you gain the best possible understanding of the role, responsibilities, and culture at Vapaus.
For more information about this role, please reach out to Anu Petäjä, Chief Growth Officer, on Thursday August 21 15-16 EEST, +358 40 754 6300 or Mari Johansson, Chief People & Culture Officer, on Friday August 29 11-12 EEST, +358505630991.

About us

Vapaus provides sustainable mobility solutions for businesses: Employee benefit bicycles and shared electric vehicles as a ready-to-use service.

Our services support customers with creating a better experience for their work community, with saving costs on commuting and business travels, and with moving towards smarter and environment-friendly modes of transport. Vapaus is good for businesses, people and the environment. It's a win-win-win!

Every kilometer travelled using Vapaus mobility solutions removes carbon dioxide from the air, helping our customers on their way to carbon neutrality.

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About the Company

Vapaus Bikes Finland Oy

Vapaus provides sustainable mobility solutions for businesses: Employee benefit bicycles and shared electric vehicles as a ready-to-use service. Our services support customers with creating a better experience for their work community, with saving costs on commuting and business travels, and with mo...

Swedish-speaking Customer Experience Support