Resort Manager

About the Job
We are searching for an accomplished and innovative Resort Manager to lead our multi-departmental team at Northern Lights Village. As the driving force behind the resort’s overall success, you will oversee the Experiences, Restaurant, Front Office, and Housekeeping teams, ensuring every facet of our guests’ stay is of the highest quality. You will work collaboratively with the department Supervisors, inspire staff across the resort, and maintain our standards of warm, personalised service.

Key Responsibilities

- Operational Leadership
- Oversee all daily operations and departmental functions (Experiences, Restaurant, Front Office, Housekeeping) to maintain smooth coordination and a seamless guest experience.
- Implement standard operating procedures to uphold brand standards and regulatory requirements.

Team Management & Development

- Lead, mentor, and support Supervisors and the various teams, fostering a cohesive working environment and encouraging professional growth.
- Conduct regular meetings with department Supervisors to establish priorities, review performance, and address challenges.

Guest Experience & Quality Control

- Act as a key point of contact for escalated guest concerns, ensuring professional resolution and the highest levels of satisfaction.
- Continuously evaluate service quality in all areas and implement improvements in collaboration with Supervisors.

Financial & Resource Management

- Track expenses and oversee cost management while maintaining service excellence.
- Collaborate with department Supervisors to forecast staffing needs, manage schedules, and optimise labour costs.

Health, Safety & Compliance

- Ensure adherence to health and safety regulations, as well as company policies, across all departments.
- Maintain a safe, secure work environment for both guests and staff, encouraging a culture of responsibility and awareness.

Strategic Planning & Collaboration

- Work closely with senior management to establish short- and long-term goals for the resort.
- Liaise with the Sales team to ensure that all promises made to guests are fulfilled, aligning guest expectations with the actual service delivery.

Requirements

- Proven leadership experience in a hospitality management role, overseeing multiple departments or functions
- Strong organisational, problem-solving, and decision-making abilities
Exceptional communication and interpersonal skills, with a talent for motivating diverse teams
- Demonstrated financial acumen, including budgeting and cost control
- Fluent written and spoken English and Finnish
- Ability to thrive in a fast-paced, seasonal environment and adapt to changing demands
- Robust knowledge of hospitality software, preferably including Mews & FareHarbor
- Bachelor's degree in hospitality management or business administration

What We Offer

- Competitive Salary – Negotiated based on experience and qualifications
- Professional Development – Opportunities for training, growth, and career advancement
- Positive Work Environment – Join an international team that prides itself on delivering warm, personalised service
- Employee Benefits – Discounts across our properties and facilities, as well as a comprehensive healthcare package

Pay, Duration & Benefits

- Starts: August/September, Ends: April
- Full time
- Monthly salary
- Other benefits according to the collective labour agreement

How to Apply
Before applying, please ensure you have the right to work in Finland. If your application is considered, you will receive a reply by early August at the latest.

If you are ready to take on a dynamic leadership role in Finnish Lapland and guide our teams toward delivering unforgettable guest experiences, we invite you to apply and become a pivotal part of the Northern Lights Village journey. Join us and help create memories that will last a lifetime!