Service Enablement Program manager EMEA

What you’ll do:

Program Strategy & Planning
•    Define and structure program objectives, scope, and success criteria aligned to EMEA Services goals
•    Develop program roadmaps, timelines, and milestones across multiple workstreams
•    Translate services operations gaps into structured initiatives
•    Ensure alignment between strategic priorities and execution

Program Governance & Delivery
•    Lead execution of cross-functional programs in alignment with OpEx pillars
•    Establish governance frameworks, processes, and reporting structures
•    Monitor progress, manage risks, dependencies, and escalations
•    Ensure delivery on time, on budget, within scope and aligned across functions

Cross-Functional Coordination
•    Coordinate across functions (operations, finance, IT, commercial, etc.) to ensure aligned execution
•    Manage interdependencies and integration across pillars to maximize program effectiveness
•    Facilitate decision-making and ensure clear communication across stakeholders 

Business Value & Performance Management
•    Track and measure program performance and business outcomes
•    Ensure initiatives deliver tangible value (cost savings, revenue growth, efficiency gains)
•    Establish and monitor KPIs and dashboards
•    Drive continuous improvement and course correction as needed

Performance & Impact Measurement
•    Define and track KPIs such as adoption rates, time-to-productivity and improvement in delivery Performance KPIs
•    Provide clear executive-level reporting on impact

Stakeholder & Executive Management
•    Engage and influence senior stakeholders and leadership teams
•    Provide regular program updates, insights, and executive reporting
•    Facilitate alignment on priorities, trade-offs, and decisions
•    Act as the primary point of contact for program governance

Change Management & Adoption
•    Drive organizational change associated with program initiatives
•    Ensure successful adoption of new processes, tools, or business models
•    Support communication, training, and stakeholder engagement activities

Qualifications:

• Bachelor’s / master’s degree in business, Engineering or related field
• 8–12+ years in program management, consulting or operations leadership
  
  

Skills:

• Experience in multi-country environments (EMEA preferred) and service delivery organizations
• Experience in budget management, governance, and stakeholder engagement
• Proven track record managing complex, cross-functional programs
• Advanced program and project management expertise (PMO, Agile/Waterfall)
• Strong strategic thinking and execution capability
• Excellent stakeholder management and influencing skills
• Ability to translate business problems into structured programs
• Analytical mindset with data-driven decision-making
• Strong communication and leadership skills

We Offer:

• Competitive benefits package 
• Challenging projects in dynamic collaborative team 
• Learning & Development - We invest in our employees for the long term – not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University 
• Wellness - Wellness at Eaton is more than a program, it’s about changing the environment by offering 
• At Eaton, promoting gender equality is central to our vision of creating a truly diverse and inclusive business where everyone matters, and everyone belongs. 
• Eaton employees are participating in our Flexible Work Solutions program 
• Great promotional opportunities – Eaton encourages internal promotion, whenever possible

#LI-AR2