System and Process support

Vattenfall is one of Europe’s largest producers and retailers of electricity and heat. Our main markets are Sweden, Germany, the Netherlands, Denmark, and the UK. The Vattenfall Group has approximately 21 000 employees. We have been electrifying industries, powering homes and transforming life through innovation for more than 100 years. We are working towards fossil freedom and we are driving the transition to a sustainable energy system.

Job Description

In 2021, Vattenfall Customer Service Nordic received an award from the trade union Unionen for Sweden's most LGBTQ-friendly workplace. We know that a good working atmosphere, first-class customer experience and innovative thinking are based on the fact that we all complement each other. With us, you can proudly be yourself!

Vattenfall Customer Service Nordic is Great Place to Work® certified. The certificate is based on a personnel survey in the dimensions of credibility, respect, justice, pride and friendship.

Do you want to be involved in creating a high-quality customer experience for Vattenfall's customers?

In Vattenfall's Customer Service Nordic Finland unit, we are comprehensively responsible for Vattenfall's customer service processes for the entire customer lifecycle.

We are now looking for a System & process support for our team for a fixed-term employment relationship until 31 December 2024.

One of our most important tasks is that Vattenfall's customer service processes work and develop with the changing operating environment, meeting the needs of our customers. 

Process Support supports our Process specialists in their everyday tasks, such as reviewing and correcting various reports. In addition, you are responsible for the workflow management of contracts coming from different sales channels.

This position:

You will work in a team of energy sector experts maintaining and developing our customer service processes. One of our most important tasks is that Vattenfall's customer service processes work and develop with the changing operating environment, meeting the needs of our customers. System & process support supports our Process specialists in their everyday tasks, such as reviewing and correcting various reports. You will also cooperate with different stakeholders to ensure operational excellence and good customer experience. In addition, you are responsible for the workflow management of contracts coming from different sales channels.

Qualifications

To succeed in this position:

You are proactive and customer-oriented.

You have a systematic working style and are solution-oriented.

You finish the tasks you started, whether you work in a group or alone and stick to deadlines.

You have good communication skills. 

You will work towards quality, cost optimization and efficiency.

You have strong IT skills (MS Office)

Experience in the energy sector is an advantage

Speak fluent Finnish and English

Additional Information

Our Offer 
We offer a challenging and international work environment and the possibility to work with some of the best in the field. You will be working in interdisciplinary teams and you can always count on support from committed colleagues as ‘Ask and Share’ concept is essential for the way we work. We offer attractive employment conditions (smart working, flexible working hours and a good-work-life balance) and opportunities for personal and professional development. Click here for further information. Location
Helsinki

Fixed-term employment relationship until 31 December 2024. For more information about the position you are welcome to contact hiring manager Topi Reinola, +358 440880178 For more information about the recruitment process you are welcome to contact our recruiter Jennifer Wikström, [email protected].  We welcome your application in English no later than August 4th 2024 . We kindly request that you do not send applications by any means other than via our website. At Vattenfall we are convinced that diversity contributes to build a more profitable and attractive company and we strive to be a good role model regarding diversity. Vattenfall works actively for all employees to have the same opportunities and rights regardless of gender, ethnicity, age, transgender identity or expression, religion or other belief, disability or sexual orientation. Click here for further information. The security of Vattenfall and its employees is essential. For that reason, a pre-employment screening will be part of your recruitment process. The screening is based on the role you will fulfill within Vattenfall. We look forward to receiving your application!