Technical Onboarding Manager

About the Role:

• This pivotal role serves as the technical lead for onboarding new customers onto our card issuing and processing services. You will collaborate closely with Project Managers, providing the technical expertise for product configuration and troubleshooting to ensure each customer's unique requirements are met.
• While the Project Manager manages the overall onboarding process and customer relationship, your focus will be the technical implementation. This includes ensuring correct configurations, supporting production readiness, and resolving technical issues before, during, and after go-live, ultimately ensuring successful and confident customer launches.
• This position requires a strong blend of technical DevOps skills and effective customer communication. Daily collaboration with internal product and engineering teams, customer-facing colleagues, and direct customer interaction will be essential. This is an ideal opportunity to deepen your knowledge in payments, DevOps configuration, and customer delivery within a dynamic fintech environment.
• This role is a great fit if you have a background in DevOps and software development and are looking to move closer to the customer, developing your communication abilities.

What You'll Be Doing:

• Act as the primary technical counterpart to the Project Manager, taking ownership of configuration-related tasks for card program setups. This includes whitelisting API addresses, setting up SFTP access for file delivery, and configuring customer-specific 3DS landing pages and webhooks.
• Translate customer requirements into precise configuration steps, ensuring accurate system setup for elements like BIN settings, product parameters, file formats, and custom features.
• Serve as the initial technical point of contact during onboarding and the initial stages of production.
• Address customer inquiries related to their configuration, transactions, and system interactions.
• Conduct technical onboarding sessions and workshops for customers.
• Contribute to root cause analysis of production incidents, integrating findings into internal knowledge bases and improvement initiatives.
• Maintain comprehensive documentation of configurations, changes, and customer-specific logic to ensure operational continuity.

What You'll Bring:

• Proven experiencein a technical, product, or delivery role within the payments, fintech, or cardissuing sectors.
• Solid understandingof card scheme processes, issuer configuration logic, and practical customeruse cases.
• Proficiency inconfiguration tools, file formats (ISO, CSV, XML), and APIs (experience withtools like Postman, SOAPUI).
• Strong familiaritywith coding tools and experience in areas such as AWS, CI/CD pipelines, Git,Python, Java, and REST APIs.
• Comfort in readinglogs (e.g., via Sumologic) and utilizing SQL or similar tools for issueinvestigation.
• Experience workingwith issuers to enable digital wallets.
• Experiencecoordinating with payment schemes (e.g., Visa, Mastercard).
• Experiencecollaborating with certification test houses.
• Experience enablingxPays such as Apple Pay, Google Pay, and Samsung Pay.
• Excellentcommunication skills with the ability to explain technical details in abusiness-friendly manner.
• A structured,solution-oriented approach with a strong sense of ownership.
• A strong teamplayer mentality, dedicated to supporting Project Managers and colleagues inachieving successful go-lives.

Why You’ll Love Working At Enfuce:

• High autonomy & ownership: We give you the freedom to own your work and trust you to make the best decisions for your projects.
• Top-tier talent: Join a team of industry experts and highly skilled professionals who are as passionate as you are about innovation.
• Unlimited growth potential: We support your ambition with plenty of room for personal and professional growth within the company.
• Flexible, remote work: Work from anywhere up to 30 days, in an environment that values flexibility and work-life balance.
• A supportive culture: You’ll be part of a team that encourages, motivates, and celebrates success together.
  
  

Comprehensive benefits package: We take care of our people with great benefits to match the value you bring.

Benefits & Perks:

Fair pay and employee stock option:

• We value the input of every employee and want you to tap into the growth we build together. That’s why our salaries are competitive and reassessed regularly, and you have access to an employee stock option program.
  
  

Flexible Paid Time Off:

• We offer a flexible paid time off policy, providing up to 5 weeks of annual vacation days and paid family leave (subject to country regulations). Additionally, you can benefit from hybrid or remote work options, promoting a healthy work-life balance.
  
  

Regular Fun With Your Team:

• To spend other than work-related time with your teammates, you get a team activity budget for three quarters a year. The fourth quarter is reserved for a company-wide event.
  
  

Individual Learning Budget:

• You get a yearly learning budget to use for courses and other relevant learning opportunities that help you develop your skills.