Head of Digital Service Solutions

Head of Digital Service Solutions page is loaded

Head of Digital Service Solutions

Apply locations Espoo Turku Rīga Central time type Full time posted on Posted 6 Days Ago job requisition id JobReqID7970

Insurance is an important part of our lives – enabling dreams and providing much needed help in times of trouble. At If, insurance is all about caring; caring about our customers and being by their side when they need us. Insurance is also all about tech – we have over 1000 individuals in our IT community at If, across the Nordics and Baltics. Most of our tech teams are working in an agile setup consisting of tribes and cross-functional squads to enable an optimal environment to reach our shared objectives and key results. Read more about our Tech Community at

We in the Nordic Customer & Partner Solutions organisation love and care for world class digital experience - “Digital First” is one of our strategic themes and we strive for top-notch award-winning self-services, mobile applications, online sales and marketing solutions.

About the role

As Head of Digital Service Solutions, you will be responsible for making sure our digital services are easy for customers to digitally interact with us, manage their insurances and get their questions answered. Your delivery responsibility is large; it includes people and technology both for our private and commercial customers, as well as partners. You will also have a Tribe Tech Lead role in our cross functional agile operating model. You will have Chapter Leads reporting to you - making sure our people have a great employee experience and growth opportunities, while delivering solutions to drive and scale our digital service offering.

About the team

We take great pride in our people, quality practices, utilization of new technologies and our competencies. With us you’ll get an informal but ambitious working environment. You will be working with a great group of professionals and joining the Customer & Partner Solutions management team with Josefine Halvarsson, Klas Sjögren, Saara Roine, Jørgen Holen and Ross MacGill. You will closely collaborate with business owners, tribe leads and colleagues across the Nordic and Baltics.

Who are you?

We are looking for a strategist and a great collaborator who has the desire and competence to drive and support your teams to success. You are a true servant leader. Your strategic thinking and willingness to make work easier will allow us to build teams and enable them to reach their full potential.

To thrive in this role, you will be able to structure and explain complex issues in a simple way, targeted toward your specific audience. It is also important that you can set strategic goals and visions that you share with your colleagues to create a direction for your team. You are enthusiastic about continuous improvement; be it the supersprint and big room plannings or development paths for our people. Our expectation is that you are data driven and that you like to take initiative to see that things get done. We think being interested in market and technology trends is beneficial to strategic thinking, and we definitely want you to truly care for our customers and partners. You will help build a caring culture; characterised by trust, sharing, openness and fun.

You also have:

· experience from modern web development, .NET ecosystem, cloud & specifically Azure

· practical experience in managing DevOps and CI/CD

· experience from different roles in agile development and from scaling agile

· experience in coaching and supporting leaders and employees to develop

· previous delivery responsibilities for business-critical systems

· ability to understand technical details while also navigating system level architecture

· excellent English and the ability to communicate with everybody from techies to top management

We offer

In the same way that we place high demands on you as an employee, we also expect you to place high demands on us as an employer.

Here are some of the benefits of working at If:

· An including and highly skilled professional work environment where everyone is welcome

· Career and development opportunities in the biggest insurance company in the Nordics

· Social activities, as well as highly skilled professional environment

· Possibility of hybrid workplace

· Health promoting workplace with e.g., wellness allowance and various sports activities

· Great insurance benefits

Additional facts and the recruitment process

Application deadline: Screening and interviewing will start immediately. However, application deadline is

To apply for the position: Please attach your CV. No need for a covering letter – instead just answer to a few questions when submitting your application.

Work location: Espoo or Turku Finland, Riga Latvia

Travelling: some travelling in the Nordics and Baltics is required

Start: as agreed

For more information, please contact Ross MacGill, Head of Customer & Partner Solutions,

Final candidates will undergo a background check in accordance with the law in the country of employment, in addition to references.

We look forward to your application!

We are If