Customer Support Trainee

GA Telesis Engine Services (GATES) is a full-service engine overhaul and repair station located at Helsinki International Airport in Vantaa, Finland, specializing in both heavy maintenance and light repairs (SPAH) for General Electric and CFM International engines.

We are looking for a Customer Support Trainee to join our Customer Support team for this summer. The team is responsible for customer support & project management of jet engine repairs, assisting with shop visit financial optimization, invoicing, status reporting and customer visits.

Successful candidate in this role should have a technical mindset to be able to learn technical aspects of turbine engine technology and repair processes; enjoy working with culturally diverse customers based in different locations around the globe; communicate effectively on all levels of organization; be structured and able to successfully coordinate several projects simultaneously with a good eye for detail.

At GATES, we prioritize teamwork and close collaboration, which is why we expect our employees to work on-site at our office. This is a fixed term position in a dynamic and fast-growing company, where you can influence your own work and grow within the role.

Your main responsibilities:

• Supporting Customer Support Account managers with customer communication
• Supporting Customer Support Account managers with status report preparation
• Communication with internal stakeholders on engine repair status
• Coordinating customer visits on site as necessary
• Coordinating engine part shipments
• Supporting invoicing and collection activities

Requirements:

• Previous experience in customer service/support preferably in business to business environment
• Customer focused mindset and a service attitude
• Proactive team player
• Ability to understand and work with culturally diverse customers
• Attention to detail & organized way of working
• Proficiency with MS Office Programs
• Excellent verbal and written skills in English

We offer:

• Comprehensive occupational health care services
• An interesting task in a growing international company in a fascinating industry
• A nice team around you and modern work tools
• The opportunity to influence your work and grow with responsibilities
• Flexible working hours
• Comprehensive occupational health services
• Cultural and sports benefits and bicycle benefits
• Various personnel events - we have Sweet Friday every week!
• Personnel discounts, e.g. for companies operating in the airport area

As a condition of employment, a security clearance will be conducted by Finavia Oyj and the Finnish Security Intelligence Service (SUPO) in accordance with the Security Clearance Act (726/2014).

Does this sound like your next career step?  Please send your CV and a cover letter to us no later than 17.4.2026.

For more information about the role, please contact Customer Support Manager Vadim Adel by email [email protected].

If you want to learn more about the company, please check the following video: https://www.youtube.com/watch?v=YI8nf0soh-Q