Call Center Manager - Remote Work

Job Description:

Neste is currently seeking a motivated and experienced Call Center Manager to join our team on a part-time, remote basis. The ideal candidate will have at least 7 years of experience in a call center environment and possess the necessary skills to effectively lead a team of representatives to success.

Responsibilities: - Manage and oversee the daily operations of the call center team, including monitoring call volume, ensuring quality assurance, and meeting performance metrics. - Develop and implement strategies to improve customer service and satisfaction levels. - Train, mentor, and coach call center representatives to enhance their performance and achieve targets. - Analyze data and trends to identify areas for improvement and implement solutions. - Collaborate with other departments to ensure a seamless customer experience. - Handle escalated customer inquiries and resolve issues in a timely and professional manner. - Monitor and evaluate individual and team performance, providing feedback and support as needed. - Maintain accurate records and reports on call center activities.

Requirements: - Proven experience as a Call Center Manager or similar role, preferably in a remote setting. - Excellent communication and interpersonal skills. - Strong leadership abilities with the ability to motivate and inspire a team. - Analytical and problem-solving skills. - Resilient and hardworking mindset. - Soft skills in presentation and research. - Bachelor's degree in a related field is preferred. - Ability to work independently and handle multiple tasks simultaneously.

Benefits: - Employee discounts on company products. - Paid overtime opportunities. - Travel and spending expenses for work-related activities. - Opportunities for unlimited personal and professional growth.

Working Environment: At Neste, we strive to create a positive and inclusive working environment where employees can thrive and reach their full potential. We provide ongoing training and development opportunities to support our team members in their career goals.

Equal Opportunity Statement: Neste is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Deadline to Apply: June 26, 2024

If you meet the requirements and are interested in this exciting opportunity to work as a Call Center Manager at Neste, we encourage you to apply before the deadline. We look forward to receiving your application.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.