Call Center Officer - Remote Work

Job Description:

Lean Entries is seeking a dedicated and hardworking Call Center Officer to join our remote team in Helsinki, Uusimaa, FI. As a part-time associate-level employee, you will be responsible for providing exceptional customer service through phone calls, emails, and other communication channels.

Responsibilities: 1. Handle inbound and outbound calls from customers regarding inquiries, issues, and support requests. 2. Provide accurate and timely information to customers, resolving their concerns and ensuring customer satisfaction. 3. Follow up with customers to ensure their needs have been met and maintain ongoing relationships. 4. Utilize analytical skills to identify trends and recommend improvements to enhance the customer experience. 5. Prepare and deliver presentations to internal stakeholders on call center performance and customer feedback. 6. Collaborate with team members and supervisors to optimize call center processes and procedures. 7. Maintain accurate records of customer interactions and follow company guidelines for data confidentiality and security.

Requirements: 1. At least 4 years of experience in a call center or customer service role. 2. Strong analytical skills and the ability to present information effectively. 3. Excellent communication skills, both verbal and written. 4. Resourceful problem-solving skills and the ability to multitask in a fast-paced environment. 5. Proficiency in using call center software and CRM systems. 6. Ability to work independently in a remote setting and collaborate with teammates virtually.

Personality Traits: - Hardworking: Willing to go the extra mile to meet customer needs and exceed expectations. - Resourceful: Able to find creative solutions to challenges and adapt to changing situations.

Soft Skills: - Analysis: Ability to interpret data and draw meaningful insights to improve customer service. - Presentation: Confidently deliver information in a clear and engaging manner.

Benefits: - Relocation allowance for eligible candidates. - Medical coverage for part-time employees. - Paid Time Off (PTO) for work-life balance.

Working Environment: At Lean Entries, we value diversity and inclusivity. Our goal is to create a culture of belonging where all employees feel valued and respected. As a Call Center Officer, you will play a vital role in fostering this environment and providing exceptional service to our diverse customer base.

Equal Opportunity Statement: Lean Entries is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive work environment where all employees are treated with respect and given equal opportunities for growth and advancement.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.