Call Center Representative - Remote Work

Job Description:

Basware is seeking a reliable and resourceful Call Center Representative to join our team for remote work based in Vantaa, Uusimaa, Finland. As an Entry Level position, this role is perfect for individuals with at least 1 year of experience in a customer service or call center environment.

Responsibilities: - Handle inbound and outbound calls from customers regarding product inquiries, technical issues, and general support - Provide exceptional customer service by actively listening to customers, identifying their needs, and resolving any issues in a timely manner - Accurately document all customer interactions and update customer accounts as needed - Collaborate with other team members to ensure a seamless customer experience - Adhere to company policies and procedures to maintain a high level of customer satisfaction

Requirements: - Excellent communication skills, both written and verbal - Strong planning and critical thinking skills - Ability to work independently and in a team environment - Proficiency in using CRM software and other call center tools - High school diploma or equivalent - Reliable internet connection and home office setup - Must be able to work part-time hours on a flexible schedule

Personality Traits: - Reliable: Dependable and committed to providing excellent customer service - Resourceful: Able to think creatively to solve problems and meet customer needs

Soft Skills: - Planning: Ability to prioritize tasks and manage time effectively - Critical Thinking: Analytical skills to assess situations and provide solutions

Benefits: - Profit sharing opportunities - Travel and spending expenses covered - Training and professional development opportunities

Working Environment: At Basware, we embrace a culture that challenges norms and encourages bold thinking. As a remote Call Center Representative, you will have the opportunity to work in a dynamic and supportive environment where your ideas and contributions are valued.

Equal Opportunity Statement: Basware is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Deadline to apply: June 29, 2024

Join Basware and be part of a team that prioritizes customer satisfaction, innovation, and personal growth. Apply now to start your career in remote customer service!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.