Call Center Specialist - Remote Work

Job Description:

The Call Center Specialist at Cargotec will be responsible for providing excellent customer service and support to clients through various communication channels. This remote position requires a confident and motivated individual with a strong ability to manage people and make informed decisions.

Responsibilities: - Answer inbound calls and respond to customer inquiries in a professional manner - Make outbound calls to follow up on customer issues and ensure resolution - Use CRM software to accurately document customer interactions and update client information - Assist customers with product information, troubleshooting, and order processing - Collaborate with cross-functional teams to resolve complex customer issues - Meet and exceed performance metrics related to call quality, customer satisfaction, and resolution time - Adhere to company policies and procedures while representing the brand in a positive light

Requirements: - Minimum of 2 years of experience in a customer service or call center role - Excellent communication skills and a friendly demeanor - Proven track record of delivering exceptional customer service - Ability to work independently and manage time effectively - Proficiency in using CRM software and other relevant tools - Confidence in handling difficult customers and resolving conflicts - Strong decision-making skills and attention to detail - Bachelor's degree in Business Administration or related field preferred

Benefits: - Employee discounts on company products - Parental leave for new parents - Life insurance coverage for peace of mind

Working Environment: Cargotec promotes a work-life balance and prioritizes employee well-being. As a remote worker, you will have the flexibility to manage your schedule while delivering top-notch customer service from the comfort of your own home.

Deadline to Apply: June 29, 2024

Equal Opportunity Statement: Cargotec is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome applicants of all backgrounds and do not discriminate based on race, gender, religion, sexual orientation, or any other protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.