Chat Support Manager - Remote Work

Job Description:

Vire Labs is seeking a talented and experienced Chat Support Manager to join our remote team in Helsinki, Finland. As a Chat Support Manager, you will be responsible for overseeing our chat support team, ensuring high levels of customer satisfaction, and optimizing processes to improve efficiency.

Responsibilities: - Manage a team of chat support agents, providing coaching, training, and feedback to ensure a high level of customer service - Monitor chat support performance metrics and implement strategies to improve response time and resolution rate - Collaborate with cross-functional teams to address customer issues and provide timely solutions - Develop and implement chat support policies and procedures to streamline operations and enhance customer experience - Stay informed about industry trends and best practices to continuously improve chat support operations - Handle escalated customer inquiries and ensure timely resolution - Conduct regular team meetings to provide updates, review performance metrics, and address any issues or concerns

Requirements: - Bachelor's degree in Business Administration or related field - Minimum of 6 years of experience in customer service, with at least 2 years in a managerial role - Proven experience managing a chat support team and driving performance improvements - Excellent communication and interpersonal skills - Strong decision-making and problem-solving abilities - Ability to plan and prioritize tasks effectively - Hardworking and confident attitude - Experience working in a remote environment is a plus

Benefits: - Retirement plan - Parental leave - Employee discounts - Flexible work environment that values speed and efficiency

Equal Opportunity Statement: Vire Labs is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Vire Labs complies with applicable state and local laws governing non-discrimination in employment in every location in which the company operates. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.