Client Service Officer - Remote Work

Job Description:

Louhia is seeking a motivated and enthusiastic Client Service Officer to join our team in a remote work capacity. As a Client Service Officer, you will be responsible for maintaining positive relationships with our clients, addressing their inquiries and concerns, and ensuring a high level of customer satisfaction. This part-time position at the Associate Level requires a minimum of 2 years of experience in a similar role.

Responsibilities: - Communicate with clients via phone, email, and chat to address their needs and provide solutions - Maintain accurate records of client interactions and transactions - Collaborate with other team members to ensure timely and effective resolution of client issues - Identify opportunities to upsell or cross-sell products and services to clients - Stay up-to-date on industry trends and best practices to better serve our clients - Provide feedback to management on client satisfaction and areas for improvement

Requirements: - Passionate about delivering exceptional customer service - Confident in communicating with clients and colleagues - Strong negotiation skills - Attention to detail - Ability to work independently and manage time effectively - Proficiency in Microsoft Office and CRM software

Benefits: - Vision insurance - Gym membership - Travel and spending expenses - Opportunity for growth and development - Recognition and rewards based on performance and merit

Equal Opportunity Statement: Louhia is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, or any other characteristic protected by law.

Deadline to Apply: June 7, 2024

If you meet the requirements for this role and are excited to join a dynamic team in a remote work setting, we encourage you to apply and become a valuable member of the Louhia team.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.