Client Support Specialist - Remote Work

Job Description:

Next Games, a leading mobile game developer based in Turku, Finland, is seeking a talented Client Support Specialist to join our team on a part-time remote basis. As an Entry Level position, no prior experience is required, but we are looking for individuals who are driven, hardworking, and have a passion for customer service.

Responsibilities: - Provide exceptional customer support to clients through various channels such as email, chat, and phone - Troubleshoot technical issues and provide solutions in a timely and effective manner - Communicate with clients to ensure their needs are being met and address any concerns they may have - Collaborate with the internal team to escalate and resolve complex client issues - Document and maintain accurate records of client interactions and technical solutions - Assist in testing software updates and providing feedback to the development team - Stay up-to-date on product knowledge and industry trends to better assist clients

Requirements: - Strong communication skills and the ability to effectively present technical information to non-technical clients - Excellent decision-making abilities and the aptitude to handle stressful situations professionally - Proficiency in using customer support software and ticketing systems - Familiarity with mobile games and a passion for the gaming industry - Availability to work part-time hours and flexibility to work remotely - Must be located in Turku, Varsinais Suomi, Finland

Benefits: - Parental leave - Training & professional development opportunities - Retirement plan contributions - Cultivate leaders who foster inclusivity and mentorship

Equal Opportunity Statement: Next Games is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to apply: May 11, 2024

If you are a motivated individual looking to kickstart your career in client support within the gaming industry, apply now to join our dynamic team at Next Games!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.