Contact Center Assistant - Remote Work

Elisa Corporation is seeking a dedicated and confident Contact Center Assistant to join our team on a part-time remote basis. This entry-level position offers the opportunity to gain valuable experience in customer service and communication within a dynamic and fast-paced environment.

Responsibilities: - Answering incoming calls and emails from customers and providing assistance with inquiries or issues - Handling customer complaints and resolving them in a professional and efficient manner - Making outbound calls to follow up on customer inquiries or to gather feedback - Collaborating with team members to ensure a seamless customer experience - Documenting all interactions with customers accurately in the company's database - Meeting or exceeding productivity and quality standards set by the company - Assisting with ad-hoc tasks or projects as required

Requirements: - Minimum of 1 year of experience in a customer service or contact center role - Excellent verbal and written communication skills - Strong persuasion skills to effectively address customer needs and concerns - Ability to work well in a team environment and demonstrate cooperation - Proficiency in using customer service software and Microsoft Office suite - High school diploma or equivalent required

Benefits: - Travel opportunities for top performers - Paid overtime for additional hours worked - Relocation allowance for eligible employees - Performance-based recognition and rewards

Equal Opportunity Statement: Elisa Corporation is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.