Contact Center Associate - Remote Work

Job Description:

Beneq is seeking a Contact Center Associate to join our remote team in Espoo, Finland. As a Contact Center Associate, you will be responsible for providing exceptional customer service and support through various communication channels. This part-time role requires at least 4 years of experience in a similar position and offers the flexibility of remote work.

Responsibilities: - Respond to customer inquiries and resolve issues in a timely and professional manner - Provide product information, pricing, and availability to customers - Process orders and handle returns or exchanges - Assist with customer complaints and escalations - Maintain accurate records of customer interactions and transactions - Collaborate with other team members to improve overall customer satisfaction - Participate in training sessions and professional development activities - Utilize communication tools and software to effectively manage customer interactions

Requirements: - Bachelor's degree or equivalent work experience - Minimum of 4 years of experience in a customer service or contact center role - Excellent communication skills, both written and verbal - Strong problem-solving abilities and attention to detail - Ability to work independently and be resourceful in finding solutions - Proficiency in project management and able to handle multiple tasks simultaneously - Comfortable working in a remote environment and using virtual communication tools

Personality traits: - Independent - Resourceful

Soft skills: - Presentation - Project management

Benefits: - Training & professional development opportunities - Remote work flexibility - Free food

Working environment: At Beneq, we believe in unleashing creativity in a setting that celebrates and nurtures innovation. Our team is passionate about providing exceptional customer service and support, and we value collaboration and continuous improvement.

Equal Opportunity Statement: Beneq is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.