Contact Center Manager - Remote Work

Job Description:

We are seeking a dynamic and experienced Contact Center Manager to join our remote team at Finnlines. As a Contact Center Manager, you will be responsible for overseeing the day-to-day operations of our contact center, ensuring exceptional customer service and support is provided to our customers. This is a part-time position with the opportunity for growth and advancement within the company.

Responsibilities: - Manage and supervise a team of contact center agents, ensuring they are meeting performance targets and providing excellent customer service - Develop and implement contact center policies and procedures to improve efficiency and productivity - Monitor and analyze key performance metrics to identify areas for improvement - Handle escalated customer inquiries and complaints, resolving issues in a timely and professional manner - Collaborate with other departments to ensure a seamless customer experience - Train and onboard new contact center agents, providing ongoing coaching and support - Stay current on industry trends and best practices in customer service and contact center management

Requirements: - Minimum of 8 years of experience in contact center management or a related field - Strong leadership skills with the ability to motivate and inspire team members - Excellent communication and interpersonal skills - Proven experience in project management and decision-making - Highly motivated and energetic with a positive attitude - Ability to thrive in a fast-paced and changing environment

Benefits: - Retirement plan - Travel & spending expenses - Visa sponsorship

Working environment: At Finnlines, we thrive in an environment that embraces and navigates change seamlessly. We are looking for a Contact Center Manager who shares our passion for innovation and continuous improvement.

Equal Opportunity Statement: Finnlines is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive work environment where all employees feel valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.