Contact Center Manager - Remote Work

Job Description:

We are seeking a dedicated and reliable Contact Center Manager to join our team at SingleStore. This is a remote work position based in Turku, Varsinais Suomi, FI. As a mid-to-senior level professional with at least 7 years of experience in contact center management, you will play a crucial role in overseeing our contact center operations and ensuring exceptional customer service.

Responsibilities: - Develop and implement contact center strategies to improve efficiency and customer satisfaction - Manage and mentor a team of contact center agents, providing ongoing training and support - Monitor performance metrics and KPIs to identify areas for improvement and drive operational excellence - Handle escalated customer inquiries and provide timely resolutions - Work closely with other departments to ensure seamless communication and collaboration - Stay up-to-date on industry trends and best practices to continuously enhance our contact center operations - Contribute to the development and implementation of company-wide customer service policies and procedures

Requirements: - Bachelor's degree in business administration or a related field - Proven experience in contact center management, preferably in a remote work setting - Strong analytical skills and attention to detail - Excellent communication and interpersonal skills - Ability to lead and motivate a team in a virtual work environment - Proficiency in CRM software and other contact center technology - Flexibility to work part-time hours as needed

Personality Traits: - Dedicated - Reliable

Soft Skills: - Analysis - Attention to detail

Benefits: - Parental leave - Free accommodation - Paid sick leave

Working Environment: At SingleStore, we believe in giving back to the community through corporate social responsibility initiatives. As a Contact Center Manager, you will have the opportunity to make a positive impact both within our organization and beyond.

Equal Opportunity Statement: SingleStore is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome applications from all qualified individuals regardless of race, gender, sexual orientation, age, disability, or any other characteristic protected by law.

Deadline to Apply: 2024-07-07

Join us at SingleStore and take your career in contact center management to the next level! Apply now to be part of our dynamic team.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.