Contact Center Officer - Remote Work

Job Description: Kojamo, a leading company in the real estate industry, is seeking a Contact Center Officer to join our team on a part-time, remote basis. As a Contact Center Officer, you will be responsible for managing customer inquiries and providing exceptional customer service through various communication channels. This role requires a high level of energy and dedication to meet the needs of our customers effectively.

Responsibilities: 1. Handle incoming customer inquiries via phone, email, and chat in a professional and timely manner. 2. Provide accurate information about our products and services to customers. 3. Assist customers with any issues or concerns they may have, resolving them to their satisfaction. 4. Maintain a positive and helpful attitude in all customer interactions. 5. Collaborate with team members to ensure a cohesive customer experience.

Requirements: 1. A minimum of 4 years of experience in a customer service or contact center role. 2. Strong communication and interpersonal skills. 3. Energetic and dedicated personality traits. 4. Ability to effectively manage people and negotiate solutions. 5. Proficiency in Microsoft Office and CRM software. 6. Experience working in a remote or virtual environment is a plus.

Benefits: 1. Paid Time Off (PTO) 2. Company transportation 3. Medical coverage

Working Environment: At Kojamo, we pride ourselves on creating a diverse and inclusive working environment that promotes collaboration on a global scale. As a Contact Center Officer, you will have the opportunity to work with a dynamic team dedicated to providing the best possible customer service.

Equal Opportunity Statement: Kojamo is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. We strive to create a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: 2024-05-14

If you meet the requirements and are ready to join a forward-thinking company like Kojamo, apply now to become our next Contact Center Officer!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.