Customer Care Assistant - Remote Work

Job Description:

Seriously Digital Entertainment is currently seeking a passionate and confident Customer Care Assistant to join our remote team in Vantaa, Uusimaa. As a part-time Associate level position, the Customer Care Assistant will be responsible for providing top-notch customer service to our clients, resolving any issues or concerns they may have in a timely and efficient manner.

Responsibilities: 1. Respond to customer inquiries via phone, email, and chat in a professional and courteous manner. 2. Identify and assess customers' needs to achieve satisfaction. 3. Provide accurate, valid, and complete information to customers. 4. Handle customer complaints, provide appropriate solutions, and alternatives within the time limits. 5. Keep records of customer interactions, transactions, comments, and complaints. 6. Take the extra mile to engage customers and ensure their satisfaction. 7. Collaborate with other team members to improve customer service.

Requirements: 1. Minimum of 2 years of experience in customer service or a related field. 2. Strong decision-making skills and ability to work independently. 3. Excellent time management and organizational skills. 4. Passion for customer service and helping others. 5. Confidence in handling various customer inquiries and complaints. 6. Ability to work remotely and effectively communicate with team members.

Benefits: 1. Employee discounts on Seriously Digital Entertainment products. 2. Remote work flexibility. 3. Training and professional development opportunities. 4. Promote work-life balance and employee well-being.

Equal Opportunity Statement: Seriously Digital Entertainment is proud to be an equal opportunity employer. We are committed to creating a diverse and inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender expression, age, national origin, disability, marital status, sexual orientation, or military status.

Please note that the deadline to apply for this position is June 29, 2024. Join us in providing exceptional customer care and making a difference in the gaming industry!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.