Customer Care Officer - Remote Work

Job Description:

As a Customer Care Officer at Relex Solutions, you will be responsible for providing exceptional customer service and support to our clients remotely. Your main goal will be to ensure customer satisfaction and build long-lasting relationships with our customers. This is a part-time position with an associate level of seniority, requiring at least 2 years of experience in a customer service role.

Responsibilities: - Respond to customer inquiries and issues via email, phone, and chat in a timely and professional manner - Handle customer complaints and provide appropriate solutions to ensure customer satisfaction - Coordinate with other departments to resolve customer issues and escalate when necessary - Maintain accurate customer records and documentation - Proactively reach out to customers to gather feedback and improve our services - Keep up-to-date on product knowledge and company policies to provide accurate information to customers

Requirements: - Adaptable and motivated individual who can thrive in a remote work environment - Strong cooperation and teamwork skills to collaborate effectively with colleagues - Excellent communication skills, both written and verbal - Ability to multitask and prioritize workload effectively - Experience using customer service software and tools - High school diploma or equivalent

Benefits: - Employee discounts on our products - Remote work flexibility - Paid sick leave

Working Environment: At Relex Solutions, we encourage a culture of ongoing learning and development for personal and professional growth. Our team is dedicated to providing support and guidance to help you succeed in your role.

Equal Opportunity Statement: Relex Solutions is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants of all backgrounds and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status.

Deadline to apply: July 3, 2024

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.