Customer Service Manager - Remote Work

Job Description:

Loupedeck, a leading provider of creative editing tools, is seeking a Customer Service Manager to work remotely. As a Customer Service Manager, you will be responsible for ensuring the highest level of customer satisfaction through effective communication, problem-solving, and relationship management.

Responsibilities: - Manage a team of remote customer service representatives to deliver exceptional service to customers - Develop and implement customer service policies and procedures - Monitor customer interactions to ensure quality and consistency - Resolve escalated customer issues in a timely and professional manner - Analyze customer feedback to identify areas for improvement - Collaborate with other departments to improve overall customer experience - Train and onboard new customer service team members - Stay up-to-date on industry trends and best practices in customer service

Requirements: - 7 years of experience in customer service or a related field - Strong leadership and communication skills - Driven and reliable personality traits - Research skills and attention to detail - Ability to work remotely and manage a team effectively - Bachelor's degree in Business Administration or a related field (preferred) - Proficiency in customer service software and CRM systems

Benefits: - Company transportation - Dental insurance - Disability insurance

Working Environment: At Loupedeck, we prioritize employee well-being through health and wellness initiatives. We believe that a healthy and happy team is a productive team, and we strive to create a positive and inclusive work environment for all employees.

Deadline to Apply: July 13, 2024

Equal Opportunity Statement: Loupedeck is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.