Customer Service Manager - Remote Work

Job Description:

Cargotec is seeking a part-time Customer Service Manager to join our team in a remote work capacity. As a Customer Service Manager, you will be responsible for managing a team of customer service representatives and ensuring that our customers receive the highest level of service. This role requires a high level of independence and resourcefulness, as well as strong teamwork and critical thinking skills.

Responsibilities: - Manage a team of customer service representatives, including hiring, training, and performance management - Develop and implement customer service policies and procedures - Monitor customer interactions and provide feedback to team members - Resolve customer complaints and escalations in a timely and professional manner - Collaborate with other departments to improve the overall customer experience - Analyze customer data and trends to identify areas for improvement - Ensure that customer service goals and metrics are met or exceeded - Stay up-to-date on industry trends and best practices in customer service

Requirements: - 5 years of experience in customer service or a related field - Strong communication and interpersonal skills - Ability to work independently and make decisions in a fast-paced environment - Proven track record of managing a team and achieving customer service goals - Bachelor's degree in business or a related field preferred - Resourceful and independent personality traits - Strong teamwork and critical thinking skills

Benefits: - Paid Time Off (PTO) - Visa sponsorship for qualified candidates - Vision insurance

Working Environment: At Cargotec, we flourish in a culture that embraces change and responds resiliently. Our team is dedicated to providing top-notch customer service and we are looking for someone who shares our passion for excellence.

Equal Opportunity Statement: Cargotec is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.