Customer Service Officer - Remote Work

YIT Corporation is seeking a dynamic and resourceful Customer Service Officer to join our team on a part-time remote basis. As an Associate level position, the ideal candidate should have at least 3 years of experience in customer service roles.

Responsibilities: 1. Provide exceptional customer service through various communication channels including phone, email, and chat. 2. Address customer inquiries, resolve issues, and provide solutions in a timely and professional manner. 3. Utilize critical thinking skills to troubleshoot and problem solve customer concerns. 4. Conduct research to provide accurate and up-to-date information to customers. 5. Collaborate with cross-functional teams to ensure a seamless customer experience. 6. Maintain detailed records of customer interactions and transactions.

Requirements: 1. 3 years of experience in customer service roles. 2. Strong communication skills and the ability to interact professionally with customers. 3. Resourceful and confident in handling challenging situations. 4. Excellent critical thinking skills and the ability to research and analyze information effectively.

Personality traits: resourceful, confident Soft skills: critical thinking, research

Benefits: 1. Training and professional development opportunities. 2. Life insurance coverage. 3. Gym membership benefits.

Working environment: At YIT Corporation, we embrace creativity in a culture that values fresh ideas and inventive solutions. Our team is dedicated to providing top-notch customer service while fostering a collaborative and innovative work environment.

Equal opportunity statement: YIT Corporation is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: July 12, 2024.

We look forward to welcoming a motivated and skilled Customer Service Officer to our team!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.