Customer Service Representative - Remote Work

TietoEVRY is seeking a part-time Customer Service Representative to join our team in Helsinki, Finland. This position offers the flexibility to work remotely, providing a great opportunity for those looking to balance work and personal life.

Responsibilities: - Serve as the first point of contact for customers, providing professional and courteous assistance via phone, email, and chat - Handle customer inquiries, complaints, and feedback in a timely and efficient manner - Research and resolve customer issues, escalating to higher levels of support as needed - Keep accurate records of customer interactions and transactions - Present information clearly and effectively to customers and colleagues - Collaborate with other team members to ensure smooth and efficient customer service operations

Requirements: - 3 years of experience in customer service or a related field - Strong communication and interpersonal skills - Resilient and able to work well under pressure - Reliable and able to work independently - Proficient in conducting research and presenting information effectively - Knowledge of customer service best practices - Fluent in English and Finnish

Personality traits: - Resilient - Reliable

Soft skills: - Research - Presentation

Benefits: - Vision insurance - Travel opportunities - Disability insurance

Working environment: At TietoEVRY, we are a company that transcends borders, promoting collaboration on a global scale. We value diversity and inclusion in our workforce, creating a dynamic and supportive work environment for all employees.

Equal opportunity statement: TietoEVRY is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: 2024-07-13

If you meet the qualifications and are looking to join a dynamic team of customer service professionals, we encourage you to apply for this exciting opportunity with TietoEVRY.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.