Customer Service Specialist - Remote Work

Job Description:

As a Customer Service Specialist at Qt Group, your main responsibility will be to provide exceptional customer service and support to clients remotely. You will be responsible for handling customer inquiries, resolving issues, and ensuring customer satisfaction. This part-time position requires a high level of dedication and a drive to deliver top-notch service to our customers.

Responsibilities: - Respond to customer inquiries via phone, email, and online chat in a timely and professional manner - Resolve customer complaints and issues effectively and efficiently - Provide product information and technical support to customers - Maintain accurate records of customer interactions and transactions - Collaborate with other team members to deliver a seamless customer experience - Monitor customer satisfaction and take proactive steps to improve it - Stay up-to-date on product updates and changes to provide accurate information to customers

Requirements: - 4 years of experience in customer service or a related field - Excellent communication skills, both written and verbal - Strong problem-solving skills and ability to think innovatively - Ability to adapt to changing situations and work in a fast-paced environment - Dedication to providing excellent customer service - Drive to exceed customer expectations - Ability to work independently and as part of a team - Proficiency in using customer service software and tools - High school diploma or equivalent required

Personality Traits: - Dedicated: Committed to providing the best possible service to customers - Driven: Motivated to succeed and achieve goals

Soft Skills: - Innovation: Ability to think outside the box and come up with creative solutions - Adaptability: Willingness to learn and adapt to new situations

Benefits: - Life insurance - Disability insurance - Travel opportunities

Working Environment: At Qt Group, we provide a dynamic workplace that values teamwork, fosters innovation, and celebrates shared success. You will have the opportunity to work with a diverse team of professionals who are dedicated to delivering exceptional service to our customers.

Deadline to Apply: June 29, 2024

Equal Opportunity Statement: Qt Group is an equal opportunity employer and is committed to providing a work environment that is free from discrimination and harassment. We welcome applicants from all backgrounds and strive to create a diverse and inclusive workplace.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.