Customer Success Assistant - Remote Work

Job Description:

Paptic, a leading sustainable packaging company, is seeking a part-time Customer Success Assistant to join our remote team in Turku, Finland. As a Customer Success Assistant, you will play a crucial role in ensuring the satisfaction and retention of our customers. This position is perfect for an energetic and resilient individual with at least 2 years of experience in a customer-facing role.

Responsibilities: - Build and maintain strong relationships with customers through regular communication and follow-up - Assist customers with product inquiries, issues, and feedback - Collaborate with the sales and marketing teams to identify opportunities for upselling and cross-selling - Analyze customer data to identify trends and opportunities for improvement - Develop and deliver presentations to customers on product updates and features - Work closely with the customer success manager to address customer concerns and escalations - Utilize CRM software to track customer interactions and update customer records

Requirements: - Bachelor's degree in business administration or related field preferred - 2+ years of experience in a customer success or customer service role - Excellent communication and interpersonal skills - Strong persuasion skills and ability to influence customer behavior - Ability to work independently and prioritize tasks effectively - Proficiency in Microsoft Office Suite and CRM software - Demonstrated ability to work in a fast-paced and dynamic environment - Visa sponsorship available for qualified candidates

Benefits: - Visa sponsorship for international candidates - Retirement plan options - Medical coverage for employees and their families

Working Environment: At Paptic, we value data-driven decision-making and strategic thinking. As a Customer Success Assistant, you will have the opportunity to leverage data to inform your decisions and drive strategic initiatives. Our remote team operates with a high level of autonomy, allowing you to take ownership of your work and make a meaningful impact on our customers' experience.

Deadline to Apply: July 4, 2024

Equal Opportunity Statement: Paptic is an equal opportunity employer and is committed to building a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable laws. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.