Customer Success Officer - Remote Work

10Monkeys, a leading educational technology company based in Helsinki, Finland, is seeking a highly motivated and resourceful individual to join our team as a Customer Success Officer. This position offers the flexibility of remote work, making it ideal for candidates located anywhere in the world.

As a Customer Success Officer at 10Monkeys, your primary responsibility will be to ensure the success and satisfaction of our customers by providing exceptional support and guidance. You will be the main point of contact for customers, addressing their inquiries, resolving any issues they may encounter, and offering personalized assistance to help them maximize the value of our products and services. Additionally, you will be responsible for conducting product demonstrations and training sessions for new and existing customers, as well as collaborating with our sales and marketing teams to promote customer engagement and retention.

The ideal candidate for this position will possess excellent communication and interpersonal skills, as well as a strong aptitude for problem-solving and decision-making. Cooperation and presentation skills are essential for effectively working with customers and colleagues alike. A minimum of 1 year of experience in a customer-facing role is required, preferably in the education or technology sector.

At 10Monkeys, we value diversity and equality in the workplace, and we are committed to providing equal opportunities for all employees. We offer a competitive salary with profit sharing opportunities, as well as travel and spending expenses for work-related activities. Our working environment is one that recognizes and rewards performance and merit, fostering a culture of growth and success for all team members.

If you are passionate about customer success and enjoy working in a dynamic and collaborative environment, we encourage you to apply for the Customer Success Officer position at 10Monkeys. The deadline to apply is July 15, 2024.

Equal Opportunity Statement: 10Monkeys is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.