Customer Support Manager - Remote Work

Job Description:

10Monkeys, a leading educational technology company based in Espoo, Uusimaa, FI, is seeking a motivated and experienced Customer Support Manager to join our team in a remote work capacity. As a Customer Support Manager, you will be responsible for providing exceptional support to our customers and managing a team of customer support representatives.

Responsibilities: - Manage and oversee a team of customer support representatives, including hiring, training, and performance management. - Develop and implement customer support policies and procedures to ensure efficient and effective service delivery. - Monitor and analyze customer feedback to identify trends and make recommendations for improvements. - Resolve escalated customer issues in a timely and professional manner. - Collaborate with cross-functional teams to ensure a seamless customer experience. - Track and report on key performance metrics related to customer support. - Stay up-to-date on industry trends and best practices in customer support.

Requirements: - Bachelor's degree in business, marketing, or a related field. - 8+ years of experience in customer support or a related field. - Strong communication and interpersonal skills. - Driven and hardworking with a passion for delivering exceptional customer service. - Critical thinking skills and the ability to problem-solve in a fast-paced environment. - Ability to work independently and as part of a team. - Experience managing a team is preferred. - Knowledge of CRM software and other customer support tools is a plus.

Personality traits: Driven, hardworking Soft skills: Critical thinking, cooperation

Benefits: - Life insurance - Remote work flexibility - Free accommodation

Working environment: At 10Monkeys, we embrace creativity in a culture that values fresh ideas and inventive solutions. You will have the opportunity to work in a supportive and collaborative environment where your contributions are valued and recognized.

Equal Opportunity Statement: 10Monkeys is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified candidates are encouraged to apply.

Deadline to apply: 2024-07-12

If you meet the qualifications and are excited about the opportunity to join a dynamic team in a remote work capacity, we encourage you to apply for the Customer Support Manager position at 10Monkeys today.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.