Customer Support Officer - Remote Work

Job Description:

We are seeking a highly motivated and passionate individual to join our team as a Customer Support Officer for remote work at Huhtamaki. As a customer support officer, you will be responsible for providing exceptional customer service to our clients, handling inquiries, resolving issues, and ensuring customer satisfaction. This position is part-time and entry-level, making it a great opportunity for individuals looking to gain experience in the customer support field.

Responsibilities: - Respond to customer inquiries and provide support via phone, email, and chat - Maintain a positive and professional attitude while interacting with customers - Identify and escalate priority issues to the appropriate channels - Collaborate with other team members to ensure consistent customer support - Update customer records and maintain accurate information in the system - Proactively reach out to customers to follow up and ensure satisfaction - Work on special projects as assigned by the customer support manager

Requirements: - 1 year of experience in a customer service or support role - Excellent communication and interpersonal skills - Strong project management skills - Ability to effectively persuade and influence others - Resilient and able to handle challenging situations with grace - Passion for providing exceptional customer service - Ability to work independently and collaborate with a remote team

Personality traits: Resilient, passionate Soft skills: Project management, persuasion

Benefits: - Medical coverage - Disability insurance - Vision insurance

Working Environment: Join a team that values creativity and innovative solutions. At Huhtamaki, we encourage our employees to embrace creativity and bring fresh ideas to the table. You will have the opportunity to work in a dynamic and collaborative environment where your contributions are appreciated.

Equal Opportunity Statement: Huhtamaki is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. All qualified applicants will receive consideration for employment without regard to any protected characteristic.

Deadline to apply: 2024-07-15

If you meet the requirements and are interested in this exciting opportunity to join our team as a Customer Support Officer, please submit your application by the deadline. We look forward to hearing from you!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.