Live Chat Manager - Remote Work

We are looking for a dynamic Live Chat Manager to join our team at Bittium. This is a remote work position based in Vantaa, Uusimaa, Finland. As a Mid-to-Senior Level professional with at least 8 years of experience in a similar role, you will be responsible for managing our live chat platform, ensuring smooth and effective communication with our customers.

Responsibilities: - Oversee and manage the live chat platform, ensuring timely responses to customer inquiries - Train and supervise a team of live chat agents - Develop and implement chat scripts and guidelines for agents - Analyze chat data and feedback to identify areas for improvement - Work closely with other departments to address customer issues and provide solutions - Stay up-to-date on industry trends and best practices in live chat management

Requirements: - Strong communication and interpersonal skills - Proven experience in managing live chat platforms - Excellent problem-solving abilities - Resourcefulness and drive to exceed goals - Ability to prioritize tasks and manage time effectively - Experience with presentation software - Bachelor's degree in a related field preferred

Personality traits: resourceful, driven Soft skills: time management, presentation

Benefits: - Parental leave - Life insurance - Disability insurance

Working environment: At Bittium, we believe in injecting a sense of joy and vibrancy into our work environment. We value creativity, collaboration, and a positive attitude.

Deadline to apply: June 12, 2024

Equal opportunity statement: Bittium is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to creating an inclusive and diverse workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.