Live Chat Manager - Remote Work

YIT Corporation is seeking a talented and experienced Live Chat Manager to join our team on a part-time, remote basis. As a Mid-to-Senior Level professional with at least 7 years of experience, you will play a crucial role in managing our live chat support system to provide exceptional customer service and drive business growth.

Responsibilities: - Manage and oversee all aspects of the live chat operations, including staffing, scheduling, performance monitoring, and quality assurance. - Develop and implement strategies to improve customer satisfaction, response times, and conversion rates. - Train and mentor chat agents to ensure they have the skills and knowledge needed to deliver top-notch service. - Analyze data and metrics to identify trends, issues, and opportunities for improvement. - Collaborate with cross-functional teams to integrate live chat into overall customer service strategy. - Stay up-to-date on industry trends and best practices to continuously improve the live chat experience.

Requirements: - 7+ years of experience in customer service, with at least 3 years in live chat management. - Strong communication and interpersonal skills. - Passionate about delivering exceptional customer service and driving business results. - Resourceful problem solver with strong negotiation and research skills. - Ability to work independently and prioritize tasks effectively. - Experience with live chat platforms and CRM systems. - Bachelor's degree in a related field preferred.

Benefits: - Training & professional development opportunities to enhance your skills and knowledge. - Retirement plan to help you plan for the future. - Profit sharing program to reward your contributions to our success.

Working Environment: At YIT Corporation, you'll be part of a company that pioneers change and sets industry benchmarks. You'll have the opportunity to work with a dynamic team of professionals who are passionate about delivering outstanding customer service.

Equal Opportunity Statement: YIT Corporation is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome and encourage applications from candidates of all backgrounds.

Deadline to Apply: June 26, 2024. Apply now to join our team and make a difference in the world of customer service!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.