Live Chat Representative - Remote Work

Job Description:

Swappie is looking for a motivated and resourceful Live Chat Representative to join our team on a part-time basis. This position will be remote, allowing you to work from the comfort of your own home.

Responsibilities: - Respond to customer inquiries and provide support via live chat - Assist customers with product information, troubleshooting, and order-related questions - Resolve customer issues in a timely and professional manner - Escalate complex issues to the appropriate team members - Keep accurate records of customer interactions and transactions - Collaborate with other team members to improve customer experience - Stay up-to-date on product knowledge and company policies

Requirements: - 2 years of experience in customer service or a related field - Excellent written and verbal communication skills - Strong emotional intelligence and ability to empathize with customers - Creativity in problem-solving and finding solutions - Ability to work independently and manage time effectively - Resourceful nature with a drive to exceed customer expectations

Benefits: - Gym membership - Paid overtime - Parental leave

Working Environment: At Swappie, we value autonomy and independence, trusting our employees to excel in their roles. You will have the flexibility to work from home and the support of a collaborative team to help you succeed.

Deadline to Apply: July 7, 2024

Equal Opportunity Statement: Swappie is an equal opportunity employer and we encourage applications from all qualified individuals regardless of race, gender, age, or disability. We believe in creating a diverse and inclusive workforce where all employees can thrive.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.