Live Chat Specialist - Remote Work

Fortum is seeking a dynamic and adaptable Live Chat Specialist to join our team on a part-time remote basis. As an Associate Level role, the ideal candidate will have at least 2 years of experience in a customer service or contact center setting.

Responsibilities: - Manage live chat conversations with customers in a timely and professional manner - Provide accurate and helpful information to address customer inquiries and issues - Resolve customer complaints and issues effectively and efficiently - Collaborate with internal teams to escalate complex inquiries as needed - Maintain a positive and proactive attitude while interacting with customers - Utilize decision-making skills to quickly assess and respond to customer needs - Demonstrate excellent communication skills to ensure clear and effective interactions with customers - Adhere to company policies and procedures regarding customer interactions and data privacy

Requirements: - At least 2 years of experience in customer service or contact center roles - Ability to work independently and efficiently in a remote setting - Strong communication skills, both written and verbal - Excellent decision-making skills to effectively address customer inquiries - Adaptable and energetic personality to thrive in a fast-paced environment - Fluency in English is required, additional language skills are a plus

Benefits: - Employee discounts on Fortum products and services - Dental insurance coverage - Travel and spending expense reimbursement - Opportunities for growth and advancement within the company

Working Environment: At Fortum, we value a culture that embraces change and responds resiliently to challenges. As a Live Chat Specialist, you will have the opportunity to contribute to a positive and collaborative team environment where your skills and insights are valued.

Deadline to apply: June 12, 2024

Equal Opportunity Statement: Fortum is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, marital status, or disability. All qualified applicants will receive consideration for employment without regard to these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.