Live Chat Specialist - Remote Work

Job Description:

Smartly.io is seeking a part-time Live Chat Specialist to join our team remotely. As an Associate Level position, the ideal candidate will have at least 4 years of experience in a similar role.

Responsibilities: 1. Engage with customers via live chat to provide prompt and professional assistance 2. Resolve customer inquiries and issues in a timely manner 3. Effectively communicate product features and benefits to customers 4. Collaborate with cross-functional teams to ensure customer needs are met 5. Utilize critical thinking skills to identify and address customer pain points 6. Maintain accurate records of customer interactions and transactions

Requirements: 1. Independent and energetic personality traits 2. Strong teamwork and critical thinking skills 3. 4+ years of experience in a customer service or live chat role 4. Excellent written and verbal communication skills 5. Ability to work remotely and independently 6. Proficiency in using live chat software and other communication tools

Benefits: 1. Retirement plan 2. Free food 3. Disability insurance

Working Environment: At Smartly.io, we cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value creativity, innovation, and teamwork in all that we do.

Deadline to Apply: 2024-07-14

Equal Opportunity Statement: Smartly.io is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.