Remote Account Support Manager

Job Description:

Elliptic Labs is seeking a talented and experienced Remote Account Support Manager to join our team in Vantaa, Uusimaa, FI. This part-time position is ideal for a mid-to-senior level professional with at least 6 years of experience in account management and customer support. As a Remote Account Support Manager, you will be responsible for providing exceptional support to our clients, managing their accounts, and ensuring their satisfaction with our products and services.

Responsibilities: - Serve as the main point of contact for assigned accounts, building strong relationships with clients and understanding their needs - Provide timely and effective support to clients through various communication channels, including phone, email, and chat - Proactively identify and address issues or concerns raised by clients, ensuring their satisfaction and loyalty - Collaborate with sales and technical teams to address client needs and deliver solutions that exceed expectations - Track and report on key account metrics, such as usage trends, satisfaction levels, and renewal rates - Contribute to the development and implementation of account management strategies to grow revenue and increase client retention - Stay up-to-date on industry trends, competitor activities, and market changes to anticipate client needs and opportunities

Requirements: - Bachelor's degree in Business Administration, Marketing, or related field - Proven experience in account management and customer support, with a minimum of 6 years in a similar role - Strong communication and interpersonal skills, with the ability to build rapport and trust with clients - Resilient and dedicated personality traits, with a strong commitment to client satisfaction and success - Critical thinking and persuasion skills to effectively address client needs and challenges - Ability to work independently and remotely, managing time effectively and meeting deadlines consistently - Proficiency in CRM software and Microsoft Office Suite - Fluency in English (additional language skills are a plus)

Benefits: - Retirement plan - Dental insurance - Visa sponsorship

Working Environment: At Elliptic Labs, we embrace a culture that challenges norms and encourages bold thinking. As a Remote Account Support Manager, you will have the opportunity to contribute to our innovative solutions and work in a dynamic and collaborative team environment.

Equal Opportunity Statement: Elliptic Labs is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or disability. All qualified applicants will receive consideration for employment without regard to any of these factors.

Deadline to apply: 2024-07-14

Join our team and be part of a company that values creativity, innovation, and excellence in everything we do. Apply now to become our Remote Account Support Manager and contribute to our continued success in the industry.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.