Account Support Manager - Work from home

Job Description:

Nightingale Health is seeking a highly motivated and experienced Account Support Manager to join our team on a part-time basis, working remotely from home. As a mid-to-senior level professional with at least 6 years of experience in account management or customer support roles, you will play a crucial role in supporting our clients and ensuring their satisfaction.

Responsibilities: - Manage a portfolio of accounts and serve as the primary point of contact for clients - Build and maintain strong relationships with clients through regular communication and meetings - Understand client needs and provide customized solutions to meet their goals and objectives - Collaborate with cross-functional teams to ensure seamless service delivery and resolve any issues that may arise - Monitor account performance and provide regular reports to clients on key metrics and KPIs - Identify opportunities for upselling or cross-selling additional products and services to existing clients - Stay up-to-date on industry trends and best practices to provide informed recommendations to clients

Requirements: - Proven experience in account management or customer support roles, with a minimum of 6 years in a relevant field - Strong communication and interpersonal skills to effectively interact with clients and internal teams - Excellent decision-making abilities and problem-solving skills to address client issues and challenges - Ability to conduct thorough research and analysis to understand client needs and market trends - Hardworking and confident attitude with a passion for delivering exceptional service to clients - Ability to work independently and manage time effectively in a remote work environment

Personality Traits: - Hardworking: Demonstrated ability to go above and beyond to meet client needs and exceed expectations - Confident: Ability to handle challenging situations with poise and assertiveness

Soft Skills: - Decision-making: Ability to make informed decisions in a fast-paced and dynamic environment - Research: Capacity to conduct thorough research and analysis to support client needs

Benefits: - Parental leave: Support for new parents to balance work and family responsibilities - Company equipment: Provided tools and resources to support remote work - Travel & spending expenses: Reimbursement for approved business-related travel and expenses

Working Environment: Be part of a company that pioneers change and sets industry benchmarks. Join a team of dynamic professionals who are dedicated to making a positive impact on the healthcare industry.

Deadline to Apply: 2024-07-13

Equal Opportunity Statement: Nightingale Health is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals, regardless of race, ethnicity, gender, sexual orientation, disability, or age.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.