Account Support Representative - Work from home

Job Description:

10Monkeys is currently seeking an energetic and adaptable Account Support Representative to work from home in Turku, Varsinais Suomi, FI. As part of our team, you will be responsible for providing excellent support to our clients and ensuring their satisfaction with our products and services. This position is part-time and at the Associate Level, requiring a minimum of 2 years of experience in a similar role.

Responsibilities: - Manage and resolve customer inquiries via phone, email, and chat in a timely and professional manner - Build strong relationships with clients and understand their needs and preferences - Assist with onboarding new clients and providing them with product demonstrations - Handle billing inquiries and processing payments - Work closely with the sales team to identify upsell and cross-sell opportunities - Follow up with clients to gather feedback and ensure their continued satisfaction - Collaborate with internal teams to address customer issues and improve processes

Requirements: - 2 years of experience in a customer service or account support role - Strong communication and interpersonal skills - Ability to work independently and as part of a team - Excellent problem-solving skills and attention to detail - Proficiency with Microsoft Office suite and CRM software - Ability to work from home and maintain a productive work environment

Personality Traits: - Adaptable: Able to adjust to changing priorities and handle multiple tasks simultaneously - Energetic: Enthusiastic and motivated to provide exceptional customer service

Soft Skills: - Teamwork: Ability to collaborate with colleagues and support one another's success - Persuasion: Effective at influencing clients and guiding them towards beneficial solutions

Benefits: - Employee discounts on company products - Free food provided during work hours - Retirement plan options for long-term financial security

Working Environment: At 10Monkeys, we foster transparency and open dialogue for effective communication at all levels. We believe in creating a supportive and inclusive work environment where every team member is valued and respected.

Equal Opportunity Statement: 10Monkeys is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to providing a diverse and inclusive workplace where all employees feel welcomed and valued.

Deadline to apply: July 22, 2024

If you meet the requirements and are passionate about providing outstanding customer support, we encourage you to apply for the Account Support Representative position at 10Monkeys. We look forward to welcoming you to our team!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.