Call Center Assistant

Job Description:

Hilton is looking for a part-time Call Center Assistant to join our team in Vantaa, Uusimaa, FI. As an Associate Level employee with a minimum of 2 years of experience, you will be responsible for providing exceptional customer service over the phone and assisting with various administrative tasks.

Responsibilities: - Answering incoming calls and assisting guests with inquiries, reservations, and other requests - Maintaining accurate and detailed records of all interactions with guests - Ensuring that all customer inquiries are handled in a timely and professional manner - Assisting with data entry and other administrative tasks as needed - Researching and planning solutions to common customer issues - Working independently to resolve customer complaints and escalations - Collaborating with other team members to ensure a seamless customer experience

Requirements: - Minimum of 2 years of experience in a customer service or call center role - Adaptable and able to work in a fast-paced environment - Strong independent work ethic and ability to prioritize tasks - Excellent research and planning skills - Excellent communication and interpersonal skills - Proficiency in Microsoft Office applications

Personality Traits: - Adaptable - Independent

Soft Skills: - Research - Planning

Benefits: - Travel & spending expenses - Employee discounts - Travel opportunities

Working Environment: At Hilton, we embrace creativity in a culture that values fresh ideas and inventive solutions. We believe in fostering a collaborative and inclusive work environment where every team member can thrive and grow.

Deadline to Apply: 2024-05-06

Equal Opportunity Statement: Hilton is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.