Call Center Assistant

Job Description:

Vire Labs, a dynamic technology company located in Espoo, Uusimaa, FI, is seeking a part-time Call Center Assistant to join our team. This entry-level position requires at least 1 year of experience in a similar role. We are looking for a confident and reliable individual who excels in teamwork and cooperation.

Responsibilities: - Answer incoming calls and assist customers with inquiries or issues - Make outbound calls to follow up on customer requests or gather feedback - Input and update customer information in the database - Handle customer complaints professionally and escalate issues as needed - Work closely with the Call Center Manager to ensure customer satisfaction - Meet call quotas and performance targets set by the company - Maintain a positive attitude and provide exceptional customer service at all times

Requirements: - 1 year of experience in a call center or customer service role - Excellent communication skills and phone etiquette - Strong problem-solving abilities and attention to detail - Ability to work well in a team environment and collaborate with colleagues - Proficiency in using CRM software and other call center tools - Flexibility to work part-time hours, including evenings and weekends - High school diploma or equivalent

Benefits: - Remote work flexibility - Relocation allowance for those outside of Espoo - Life insurance coverage - Opportunities for career growth and development

Working Environment: At Vire Labs, we strive for excellence in every project and interaction. We set a high standard for achievement and encourage our employees to reach their full potential. Our team works collaboratively to deliver top-notch service to our customers and drive innovation in the tech industry.

Equal Opportunity Statement: Vire Labs is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other characteristic protected by law. All qualified individuals are encouraged to apply.

Deadline to apply: 2024-06-10

If you meet the requirements and are looking to kickstart your career in a fast-paced and rewarding environment, consider joining Vire Labs as a Call Center Assistant. We look forward to receiving your application!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.