Call Center Assistant

Job Description:

We are looking for a reliable and driven Call Center Assistant to join our team at UPM-Kymmene in Helsinki, Uusimaa, Finland. This part-time entry-level position requires at least 1 year of experience in a customer service or call center role.

Responsibilities: - Answering incoming calls and providing excellent customer service to individuals seeking information or assistance - Making outbound calls to follow up on customer inquiries or to gather feedback - Handling customer complaints and resolving issues in a timely and professional manner - Documenting all interactions with customers accurately and thoroughly in the company's database - Collaborating with other team members to ensure a seamless customer experience - Assisting with administrative tasks as needed

Requirements: - Excellent communication skills both verbal and written - Strong analytical skills to identify trends or patterns in customer inquiries - Ability to work in a fast-paced environment and handle multiple tasks simultaneously - Proficiency in Microsoft Office suite and experience with CRM software is a plus - A positive attitude and a strong desire to learn and grow within the company - Fluent in both Finnish and English

Personality Traits: - Reliable: Dependable and trustworthy in handling customer interactions - Driven: Motivated to provide the best customer service possible and achieve performance goals

Soft Skills: - Communication: Ability to effectively communicate with customers and colleagues - Analysis: Aptitude for analyzing customer inquiries and identifying solutions

Benefits: - Training and professional development opportunities to enhance your customer service skills - Paid overtime for any extra hours worked beyond your regular schedule - Dental insurance to support your health and well-being

Working Environment: At UPM-Kymmene, we embrace diversity and create an inclusive culture that values and respects all perspectives. We believe in fostering a supportive and collaborative work environment where every team member can thrive.

Equal Opportunity Statement: UPM-Kymmene is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Deadline to apply: July 4, 2024

If you meet the requirements and are looking to kickstart your career in customer service, we encourage you to apply for the Call Center Assistant position at UPM-Kymmene in Helsinki, Finland. Join us in delivering exceptional service to our customers and making a positive impact in our community.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.