Call Center Assistant - Work from home

Job Description: Finnlines is seeking a self-motivated and customer-focused Call Center Assistant to join our dynamic team on a part-time basis. This is a work-from-home position based in Turku, Varsinais Suomi, FI, perfect for individuals looking to start their career in customer service.

Responsibilities: 1. Handle incoming and outgoing customer calls in a professional and courteous manner. 2. Resolve customer inquiries and issues promptly and efficiently. 3. Update customer information in the database accurately. 4. Provide accurate information about products and services to customers. 5. Collaborate with team members to ensure customer satisfaction. 6. Adhere to company policies and procedures at all times.

Requirements: 1. High school diploma or equivalent. 2. Strong communication skills, both verbal and written. 3. Resilient and adaptable personality traits. 4. Ability to negotiate effectively and manage interpersonal relationships. 5. Excellent problem-solving skills. 6. Basic computer proficiency. 7. Ability to work independently and as part of a team. 8. Customer service experience is a plus but not required.

Benefits: 1. Training and professional development opportunities. 2. Joining bonus for successful applicants. 3. Paid overtime for additional hours worked.

Working Environment: At Finnlines, we prioritize understanding and empathy in all interactions with customers and colleagues. We strive to create a supportive and inclusive work environment where all team members can thrive.

Equal Opportunity Statement: Finnlines is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and are dedicated to providing equal employment opportunities to all individuals regardless of race, color, religion, gender, sexual orientation, age, national origin, or disability status.

Deadline to Apply: Interested candidates are encouraged to apply by June 10, 2024. Don't miss out on this exciting opportunity to kickstart your career in customer service with Finnlines! Apply now.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.